Help Desk Specialist I - ITS-Ops-Voice Services

　　Galveston, Texas, United States

　　Information Technology

　　UTMB Health

　　Requisition # 2400126

　　Minimum Qualifications:

　　Associate’s degree or equivalent in related field and no experience required.

　　Job Summary:

　　To provide general problem-solving assistance relating to computer systems.

　　Preferred Qualifications:

　　6 months in a customer service or call center environment

　　Job Duties:

　　This person will be the first point of contact for customers (UTMB users) calling to request a new telephone or changes to their telephony environment including the following tasks:

　　First point of contact for customers:

　　Requesting new phones or telecom services.

　　Requesting moves/adds/changes of telephones and other telecom services.

　　Requesting information about billing.

　　This person should be familiar with the following technologies and tasks:

　　Avaya, NEC, and Microsoft Teams communication platforms.

　　Basic telephony knowledge and terms.

　　Microsoft Windows and general PC operations.

　　Experience with Microsoft Office Suite including Excel and Word.

　　6 months experience general data entry.

　　Works well in a team-oriented environment but able to work independently as needed.

　　Highly organized with an emphasis on detail.

　　Telecom knowledge is a plus.

　　Must be able to provide great customer service.

　　Knowledge/Skills/Abilities:

　　Basic telephony knowledge

　　Work Schedule:

　　Monday through Friday, 8am to 5pm and as needed.

　　Salary Range:

　　Actual salary commensurate with experience.

　　Equal Employment Opportunity

　　UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

　　Compensation