help desk iii.

　　madison , wisconsin

　　posted january 19, 2024

　　job details

　　summary

　　$20.33 - $25.33 per hour

　　contract

　　bachelor degree

　　category computer and mathematical occupations

　　reference1039234

　　job details

　　job summary:

　　This full-time position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).

　　location: MADISON, Wisconsin

　　job type: Contract

　　salary: $20.33 - 25.33 per hour

　　work hours: 8am to 5pm

　　education: Bachelors

　　responsibilities:

　　This team is responsible for supporting DPI staff's technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.

　　The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.

　　Support delivered by this position takes place in a complex, professional technical environment.

　　Customers include DPI leadership, IT managers, and staff throughout DPI.

　　This work is multitasking in nature, self-initiated, and usually conducted independently.

　　However, the help desk team is also highly cooperative and collaborative.

　　Required Experience:

　　Microsoft Office 365 & Windows 10 Support

　　strong communication (written and verbal)

　　General software troubleshooting

　　Experience creating standard operating documentation for processes that have not already been documented.

　　Experience creating troubleshooting documentation for newly discovered software and hardware issues.

　　Experience evaluating new hardware and software proposed for agency standardization.

　　Nice to have Experience:

　　Remote support

　　Workstation imaging

　　Adaptable learner in IT

　　Experience using InTune for remote and mobile device management

　　qualifications:

　　Experience level: Experienced

　　Minimum 3 years of experience

　　Education: Bachelors

　　skills:

　　Helpdesk

　　Microsoft Office 365Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.