Description We are in search of a Help Desk Analyst I to join our team based in Crystal Lake, Illinois. In this role, you'll be tasked with ensuring the smooth operation of our city's technology resources, including microcomputers and peripherals, telephony hardware and software, and audio/video equipment. This role offers a long-term contract employment opportunity.

Responsibilities:

• Responding to and resolving hardware and software-related queries and issues.

• Monitoring and processing service requests from various sources and tracking their status.

• Ensuring compliance with software licensing requirements through meticulous inventory management of PC-related equipment and software.

• Evaluating, purchasing, and installing new microcomputer hardware and software according to user requirements and established standards.

• Maintaining up-to-date support documentation, including problem logs, troubleshooting guides, and installation procedures.

• Conducting training sessions for users to enhance their ability to effectively utilize applications.

• Providing secondary system-level support for the city's critical systems, including the City’s Enterprise Resources Planning System.

• Collaborating with the Director of IT and other contract staff to enlist outside support or services as needed.

• Utilizing strong analytical and problem-solving skills to address complex technical issues.

• Leveraging strong written and verbal communication skills to clearly and concisely explain complex concepts and requirements. Requirements • Minimum 3 years of experience as a Help Desk Analyst or similar role • Strong knowledge of Cisco Technologies • Proficiency in using and managing Active Directory • Experience in handling Apple Devices • Strong knowledge of Computer Hardware • Experience in Configuration Management • Proven track record of managing Deployments • Proficiency in Microsoft Office 365 • Excellent problem-solving and communication skills • Ability to work in a team and independently • Bachelor’s degree in Computer Science, Information Technology or related field preferred • IT certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals will be an advantage • Must have a customer-oriented attitude and excellent multitasking skills Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .