GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

　　GEHA has one mission: To empower federal workers to be healthy and well.

　　Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

　　Health Care Navigators engage in proactive outreach to build successful working relationships between members and healthcare professionals; helping to support, engage, and refer members to available programs, resources, and services to navigate the complex health care system. They work effectively with our healthcare professionals “Care Teams” to empower members and their families towards positive change and participation in their health.

　　SKILLS

　　Health Care Navigator

　　Works collaboratively with Clinical Operations department to provide support, health education, and to members and their families using an empowerment approach to promote positive change and participation in their health. Engages and educates members about available programs, additional resources, and GEHA services. Documents information in appropriate systems.

　　Duties and Responsibilities

　　Collaborates with internal teams utilizing appropriate tools to prioritize workload

　　Conducts follow-up to assist members with reaching goals and closing gaps in care

　　Facilitates appropriate use of resources. Coordinates necessary services to improve health status for members across teams

　　Identifies member needs for and refers to appropriate internal and external programs. Redirects members to in-network facilities when available

　　Provides support, empowerment, education to identified members as designated

　　Assists members with identifying a preferred health care provider using appropriate GEHA resources

　　Accurately documents work with members in appropriate systems following policies and procedures

　　Identifies complex care issues and refers to the appropriate department

　　Education Requirements

　　Requires two years (60 credit hours) of college.

　　Additional years of qualifying work experience may be considered in lieu of formal education

　　Experience Requirements

　　Ability to work as part of a multidisciplinary team

　　Requires effective written and verbal communication skills

　　3 years’ experience in a clinical setting, human services, care management or healthcare call center

　　Must reside in the Kansas City metro area

　　Must be able to work 9am to 6pm Monday through Friday

　　#LI-Hybrid

　　Work-at-home requirements

　　Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.

　　A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.

　　Latency (ping) response time lower than 80 ms

　　Hotspots, satellite and wireless internet service is NOT allowed for this role.

　　A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

　　How we value you

　　Competitive pay/salary ranges

　　Incentive plan

　　Health/Vision/Dental benefits effective day one

　　401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution

　　Robust employee well-being program

　　Paid Time Off

　　Personal Community Enrichment Time

　　Company-provided Basic Life and AD&D

　　Company-provided Short-Term & Long-Term Disability

　　Tuition Assistance Program

　　Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

　　The annual base salary range for this position is $42,853 - $60,407 USD.

　　GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

　　GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.

　　GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. Among our core values is embracing diversity and inclusion, where we thrive by creating an environment in which each of our employees feels a sense of belonging, can engage their full potential and focus on enriching our people, culture and community.

　　Your FUTURE is here with us –COME GROW WITH GEHA!

　　Benefits start on day one! Great 401(k) match! Tuition assistance programs! Professional development! Advancement opportunities!

　　For additional information, please visit GEHA Careers. (https://www.geha.com/careers)