California Applicants, please click here (https://www.tommybahama.com/content/dam/tommy/Career%20pages/CCPA_Applicant_Privacy_Policy.pdf) to review the CCPA notice.

　　HOW WE TAKE CARE OF YOU:

　　For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.

　　Potential Annual Bonus Opportunity.

　　50% discount at restaurants and retail locations.

　　Career advancement opportunities as we are growing!

　　For more benefit related information please click HERE. (https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf)

　　Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

　　https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf

　　SET THE COURSE

　　The Guest Services Team Lead is responsible for providing leadership support to ensure the Guest Services Team delivers exceptional service experiences to our Guests while exhibiting Tommy Bahama Core Values.

　　BE THE ISLAND GUIDE

　　Requires competency in Guest focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

　　Provide consistent leadership, coaching, motivation, mentoring, development, and recognition of Guest Services Representatives to drive performance results.

　　Assist with creating an environment that has a passion for service and is the example of professionalism.

　　Promote service standards with the Guest Services team, always aligning messaging with Tommy Bahama’s core values.

　　Conduct team meetings, one-on-one meetings, huddles, and quality monitoring coaching, and side by side coaching.

　　Minimize call escalations through effective coaching and support. Handle escalated calls regarding Guest issues, situations, or concerns.

　　Support supervisor with daily routine (i.e. motivate team, sharing event information, providing support, coaching and development of assigned agents).

　　Audit guest orders and provide details on best practices with GSR’s, always keeping the feedback loop in motion.

　　Provide back-up support with phones and emails when necessary.

　　Perform other related job duties as requested.

　　ESSENTIALS FOR LIFE IN PARADISE

　　High School Diploma

　　Some college preferred

　　Minimum 2 - 3 years customer service in a contact center environment

　　Minimum 1 year leadership experience.

　　Previous service, sales, coaching, team leader and/or training experience preferred

　　Proficient in MS Office products.

　　Proficient in Screen Capture software.

　　Proficient in InContact, Hybris and Blue Cherry.

　　Retail customer care experience is a plus.

　　Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.

　　Rate Range: $20.41 to $34.01 per hour

　　Mahalo (thank you) for your interest in Tommy Bahama!

　　Tommy Bahama participates in E-Verify. Details in English and Spanish (http://www.tommybahama.com/content/dam/tommy/Career%20pages/EverifyPosterEnglish.pdf) . Right to Work Statement in English (http://www.tommybahama.com/content/dam/tommy/Career%20pages/WebBPPOSTERRtoWEnglishversion.pdf) and Spanish (http://www.tommybahama.com/content/dam/tommy/Career%20pages/WebBPPOSTERRtoWSpanishversion.pdf) .

　　Aloha!

　　At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. There are countless opportunities to contribute to our continued success — if you'd like to help us "Live the Island Life," we'd like to hear from you.

　　Tommy Bahama is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.