Guest Relations Coordinator Contingent Days - 2406000119

　　Description

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　　DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.

　　Job Summary

　　Under general supervision and according to established policies and procedures, acts as a liaison between patients, management, medical staff, and other personnel to resolve patient problems, answer questions, and protect patients moral and legal rights. Directs patients to appropriate internal or external resources and/or recommends changes in hospital policy and procedures in order to improve or change the quality of health care delivery. Acts as the primary agent of psychiatric patient recipient rights and ensures patients are treated with dignity as outlined in applicable mental health code. Develops and maintains the recipient rights program including the development and revision of policies and procedures; provides training to inpatient psychiatric unit personnel. Conducts investigations of complaints and ensures appropriate documentation is maintained. Maintains data related to recipient rights documents and ensures information is submitted to outside agencies as required. Provides and maintains statistics and a variety of reports regarding overall patient satisfaction, incidents and complaints to management. Conducts patient visits, assesses overall patient satisfaction and status of specific facility related problems. Makes recommendations to management based on patient feedback. Reviews patient medical records and provides relevant background information and corresponding suggestions to the patient care team that might enhance patient satisfaction.

　　Qualifications

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　　1. Bachelors degree in Behavioral Science or equivalent, or equivalent combination of education and experience.

　　2. One or more years of hospital experience preferably in a position that allows exposure to many aspects of health care.

　　Job : Non-Clinical/Administrative

　　Primary Location : MI-Detroit

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　　Hospital/Facility : DMC Sinai-Grace Hospital

　　Job Type: : PT2Y

　　Shift Type: : Days

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　　Req ID: 2406000119