Global Operations Senior Analyst

　　Introduction: We are looking for a motivated self-starter who is looking to make a large impact by collaborating well with others. The Global Operations Senior Analyst will be fully dedicated, and accountable operations support resource for our global Partner Ecosystem & Alliances team focused on elevating our responsiveness, support, and accountability in this area. You will monitor, respond and orchestrate to all inbound emails and requests coming to [email protected] which is our internal communication portal for executive level questions, requests and issues.

　　Come Join Us: There is one in every group - the person who dreams big and has the motivation to bring their ideas to life. Are you that person?

　　At Avanade you will find a team of people who thrive on turning ideas and innovations into breakthrough results for leading organizations around the world. Ultimately, we are not just making business better and more secure - we are making life better for our clients and protecting the trust of their customers.

　　This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline. The ideal candidate will have experience in operations roles with proven success managing a large volume of activities while maintaining a high degree of accuracy.

　　Within a highly collaborative and value driven environment you will be supporting two main pillars - Partner Ecosystem & Alliances.

　　What You Will Do:Partner Ecosystem• Manage potential partnership requests (external and internal) and orchestrate cross business unit• Work with legal to drive agreements execution and ensure compliance• Partner training and certification orchestration• Manage key partner material update and release• Orchestrate partner investment • Front desk management• Partner portal deal registration support• Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance• Industrialize our sales tagging process to provide accurate reporting to stakeholders

　　Alliances• Help facilitate the Microsoft governance process, coordination, Legal compliance actions• Facilitate rhythm of the business calls with Microsoft related to Partner center• Manage Microsoft Investment, Influence and Incentive programs• Manage Microsoft systems and ‘Co-Sell’ activities to connect Avanade and Microsoft sellers across the country• Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft• Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed• Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes• Support with all aspects of Avanade Alliances Operations

　　Skills and Experiences:• Strong analytical problem-solving ability• Demonstrated success in a customer service-oriented environment• PowerBI, Microsoft Excel and SharePoint knowledge • This position requires knowledge of Japanese language and culture

　　About You:

　　• Strong attention to detail and takes pride in the quality output of their work• Highly responsive, someone who treats all matters with a sense of urgency• Strong communication skills to ensure effective communication with team and stakeholders• Proactive in all aspects• Consistency is key in this role and following processes to ensure we provide the utmost customer service to our internal customers

　　Enjoy your careerSome of the best things about working at Avanade • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) • Real-time access to technical and skilled resources globally • Dedicated career advisor to encourage your growth • Engaged and helpful coworkers genuinely interested in youFind out more about some of our benefits[1] Employee Benefits at Avanade | Avanade.

　　A great place to workAs you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

　　Create a future for our people that focuses on: • Expanding your thinking • Experimenting courageously • Learning and pivoting

　　Inspire greatness in our people by: • Empowering every voice • Encouraging boldness • Celebrating progress

　　Accelerate the impact of our people by: • Amazing the client • Prioritizing what matters • Acting as one

　　Interested in knowing what’s going on inside Avanade? Check out our blogs: [3] Avanade Insights - exchange ideas that drive tomorrow’s innovation [4] Inside Avanade - explore what life is like working at Avanade

　　References

　　Visible links1. https://www.avanade.com/en/career/benefits2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity3. https://www.avanade.com/en/blogs/avanade-insights4. https://www.avanade.com/en/blogs/inside-avanade

　　Employment Transparency

　　Avanade® is an Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.

　　Federal Notices

　　EEO is the Law Poster: https://sandboxavanadestaging.avature.net/portal/8/files/eeocselfprint_poster.pdf

　　EEO is the Law Poster: Supplement https://sandboxavanadestaging.avature.net/portal/8/files/OFCCPEEOSupplementFinalJRFQA508c.pdf

　　E-Verify Participation: Poster https://sandboxavanadestaging.avature.net/portal/8/files/E-VerifyParticipationPoster.pdf

　　Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf

　　Pay Transparency Policy: https://sandboxavanadestaging.avature.net/portal/8/files/pay-transpEnglishunformattedESQA508c.pdf

　　State Notices

　　Los Angeles Notice: https://sandboxavanadestaging.avature.net/portal/8/files/Banthe%20BoxPosterPrivateEmployersasof82318.pdf

　　Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at [email protected] or call (206) 239-5610 and let us know the nature of your request and your contact information.