WHAT YOU'LL DO

　　As part of our Global HR Shared Services' team you will be responsible to lead and be accountable for successful delivery of HR Operational processes of various employment lifecycle across various Geos. You will also be focused on continuous processes improvement and broadening of the scope of services delivered while maintaining process KPIS and SLAs. You will partner with the Hub HR and other Functional teams to facilitate, support and execute organizational procedures and participate in transformational journeys as required. As Global Services India continues to grow we seek a seasoned HR Shared Services Leader professional with the ability to scale as our organization transforms over the coming years.

　　Responsibilities include, but is not limited to:

　　Lead and manage and oversee all HR operational processes related to employee lifecycle in alignment with regional compliances and organizational policies and provide strategic direction to the team

　　Ensure to maintain and monitor the service level KPIs and SLAs as defined for the processes

　　Accountable for work allocation and ensure focus on improving the team's productivity & deliver high efficiencies and have a mechanism to effectively measure performance metrics

　　Administer and maintain WD related data points and ensure 100% accuracy data integrity

　　Effectively manage any queries escalated and ensure that any issues are dealt with organizational guidelines and within defied timeline

　　Drive the harmonization of HR processes across business units / Geos and identifying opportunity for optimization

　　Effectively manage team's and your responsibility, to achieve the targets and performance standards expected from the Shared Services organization

　　Participate and lead in both internal and external audits as in when required

　　Drive the evolution of the HR shared services function and develop a future focused HR Shared services strategy

　　Identify and deliver service improvement activity through employing process improvement methodologies and the application of innovative thinking

　　Ability to understand business goals and market trends and leverage this insight to recommend and influence new approaches

　　Actively represent GS New Delhi within the wider Global HR community

　　Work with key stakeholders and customers to continuously evaluate the HRSS service, monitoring feedback and operational activity to improve the overall service

　　YOU'RE GOOD AT

　　Leading and managing others; a true people person who treats everyone individually, who focuses on strengths and growth, and who can link business objectives with the overall people agenda

　　Leadership, decision making, stepping up and taking tough decisions when required

　　Building working relationships and quickly gaining trust with your key stakeholders

　　Communicating and doing so excellently. You are clear, direct, and understand how to adapt communications both written and verbal depending on who your audience is

　　You are super organized and efficient- in essence, you have strong attention to detail and accuracy, particularly with complex problems, projects, and stakeholders

　　Looking for patterns and solutions when solving problems and coming up with ideas for change or innovation

　　You thrive working autonomously but also love to collaborate - you are self-driven, anticipating challenges or bottlenecks and planning effectively around them

　　Acting as a thought partner and trusted advisor to those you work with, whether it's leaders or colleagues who seek advice

　　Navigating a complex organization and finding ways to drive your ideas forward and make things happen

　　YOU BRING (EXPERIENCE & QUALIFICATIONS)

　　Bachelor / Master Degree in Business, Human Resources, Organization Development or other related field is required

　　Minimum 9- 12 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders

　　Experience of managing and leading teams in an HR shared service environment that provides a wide range of services across the full employee lifecycle

　　A track record of reliable and valuable delivery and continuous improvement in a shared service environment

　　Knowledge and understanding of HR compliance, Administration, HR Generalist activities and Management Information (MI) reporting

　　Experience and managing data requests with a good knowledge of Data Protection legislation, its implications, and the need to comply

　　Exceptional interpersonal skills, sound judgement and the ability to juggle many competing priorities simultaneously

　　Ability to influence leaders and is able to build and nurture relationships across organization

　　Project Management experience to deliver operational excellence

　　Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies

　　Strong excel and PowerPoint skills, ideally Slack, Trello and Egnyte, Experience with HR Management systems like Workday and Case Management software is a plus

　　Flexibility to support the team to cater to a diverse, international set of stakeholders. Willingness to be flexible with regard to office timing

　　YOU'LL WORK WITH

　　Our colleagues from multiple functions across APAC, North America and Europe