POSITION OVERVIEW

　　GERENTE DE CUENTAS

　　We are hiring full-time sales representatives who are positive, persuasive, and have the drive to succeed. In this role, you will make outbound calls to existing cable customers to ensure they are in the best plan for their needs. The right candidate for this position will be experienced in using needs-based selling strategies - listening, probing, educating - determine the customer's needs and help them select the appropriate products and services. All applicants must be fluent in English and reside within driving distance of our office, located in Hermosillo, SO.

　　This position offers a competitive base wage and lucrative sales commissions and contest incentives.

　　To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

　　POSITION RESPONSIBILITIES

　　WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

　　This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

　　Essential Duties

　　Contact customers by phone and review account.

　　Conduct thorough needs analysis to understand customers current requirements and pain points

　　Present and demonstrate new or additional products and services to our customers, highlighting their unique value propositions and benefits

　　Build and maintain strong relationships with customers, providing exceptional customer service and support throughout the process

　　Utilize multiple systems to manage leads, opportunities, and sales activities

　　Stay up-to-date with industry trends, market conditions, and competitors' offerings to effectively position our products and services

　　Continuously improve sales skills and product knowledge through ongoing training and professional development opportunities

　　CANDIDATE QUALIFICATIONS

　　WONDER IF YOU ARE A GOOD FIT?

　　We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

　　Qualifications

　　Must be 18 years of age or older

　　Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients

　　Self-motivated and driven to succeed, with a proactive and results-oriented mindset

　　Ability to work independently and as part of a team, collaborating effectively with colleagues and cross-functional teams

　　Proficient in using CRM software and other sales tools to manage leads and sales activities

　　Knowledge of the industry and market trends, with the ability to quickly learn and understand our products and services.

　　PHYSICAL REQUIREMENTS

　　This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

　　CONDITIONS OF EMPLOYMENT

　　Must be authorized to work in their country of residence (The United States or Canada)

　　Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

　　Must be willing to submit to drug screening.

　　REASONABLE ACCOMMODATION

　　It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

　　EQUAL OPPORTUNITY EMPLOYER

　　At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

　　MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

　　MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

　　ABOUT MCI (PARENT COMPANY)

　　MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

　　In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

　　Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

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　　The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

　　The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

　　ID2024-38788

　　Updated Date1/15/2024

　　DepartmentConsumer Phone Sales Positions

　　ScheduleMultiple Options

　　BonusYes

　　Wage Description6,000 - 10,000 / week

　　EducationHigh School Diploma/GED

　　Min. Years Experience0

　　Company/BrandMCI

　　Location : LocationMX-SON-Hermosillo

　　Career LevelEntry-Level

　　Employment TypeFull-Time

　　Reports ToSupervisor