Full job description {#full-job-description tabindex="-1"}

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

Operational Management

Ordering supplies and overseeing building maintenance, cleanliness and securityAccountable for production of Always Fresh standards and waste levelsFinancial Management

Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/ Labor costs in the restaurant, and administers payrollsPeople Management

Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targetsBuilds the restaurants' "bench strength" by identifying and developing high potential employees for progression to the next levelSets goals and objectives for his/her teamEnsures 'open door' policy for all team membersHas excellent communication skills -- ensures ongoing day to day communication with all shifts through communication log or other meansProvides open communication with General Manager and Restaurant OwnerResponsible for restaurant compliance with all applicable legislationEnsures high standards of guest experience are maintained and demonstrated as a top priorityImplements, and instills in their teams, company policies, procedures, ethicsHandles guest complaints and queries with professionalism and concernPrepares reports and other performance analysis documentationEstablishes relationships with the local community and undertakes activities which comply with the company's corporate social responsibility programsEstablishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guestsProvides leadership and direction around waste management proceduresHealth Safety

Is familiar with and works in compliance with occupational health and safety legislationUses or wears personal protective equipment or clothing as requiredDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneKnows, understands and follows safe work practices and proceduresEnsures restaurant has a health and safety program in placeTakes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documentedConducts regular workplace inspectionsResponds to and corrects unsafe acts and conditionsReports work related injuries and illnesses to the appropriate internal and external authoritiesPerforms accident investigations for all work related injuries and illnessesEnforces employee compliance in regard to the restaurant's health and safety policies and proceduresInitiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safetyKeeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employeesMakes recommendations for improvement to the restaurant's health and safety practices and programPostural Physical Demands Requirements

Frequent reaching above waist, chest, and shoulder level, as well as below waist level

Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, e