Reference #: REQ334726JOB DESCRIPTIONGeneral Manager

　　Overview:

　　The General Manager is responsible for overall property management operations for a portfolio of Industrial Properties in accordance with company policies, procedures and standards. Hire, train and supervise employees as well as monitor the overall financial health of all properties within assigned portfolio. Provide highest level of service to clients and tenants.

　　Essential Duties and Responsibilities:

　　Property ManagementCoordinate all aspects of property management, including the development of effective relationships with JLL Clients and tenants; supervision of staff; general property maintenance; implementation capital improvements and financial reporting and record keeping. The General Manager position is a player / coach - managing the local team and managing properties. Specific responsibilities include the following:Tenant Move-ins including the preparation of commencement letters and lease administrationAct as liaison between tenant and construction management and participate in punch list walk-through and follow-up; coordinate finish selectionsTenant Service - Responds promptly to tenant needs; Solicits tenant feedback to improve service; Responds to requests for service and assistance.Ensure long term occupancy by providing the highest level of customer service to tenants, maintain the appearance of assigned properties, manage operating expenses and capital expenditures. Monitor overall financial health of all properties.Ability to identify additional revenue opportunities by demonstrating an expert understanding of value added JLL products and services.Ability to forecast and prepare budgets. Track budget variances and ensure smooth recovery process.Evaluate annually all service contract requirements and oversee property maintenance contractsCoordinate repairs, maintenance, and site inspectionsApprove Accounts Payable invoicesOversee and manage the collection of Accounts ReceivablesAnnual budget preparationMonthly variance reports, ensuring accurate data updates of any lease changes. Development of a comprehensive capital improvement schedule for each propertyCoordinate operating expense reconciliations with accounting, be knowledgeable of lease provisions

　　Employee ManagementSpecific responsibilities include the following:Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinatesWork with the team members in accordance with their needs to develop their skills and abilities.Implement periodic training for team members.On-board new employees.Conduct staff meetings and one on one employee meetings on a regular and consistent basis.Communicate and commit to the best practices identified in the industrial property management Handbook.Ensure that HR initiatives such as, Talent Review, Year End Planning, Performance Management are met.

　　EDUCATION AND/OR EXPERIENCE:

　　Bachelor's degree (B. A.) from four-year college or university and/or 10 - 15 years of commercial real estate supervisory experience. Must have a current Real Estate sales license or obtain license within six months of employment.

　　COMPUTER SKILLS:

　　Microsoft Office; Microsoft Excel; Microsoft Outlook; Yardi Property Management System and other Client based real estate systems.

　　The individual should demonstrate the following additional competencies:

　　Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

　　Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

　　Leadership - Exhib ts confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

　　Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies tenant feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

　　Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

　　Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

　　Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

　　Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

　　Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

　　Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

　　Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

　　Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

　　CERTIFICATES, LICENSES, REGISTRATIONS:

　　Real Estate License

　　JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.