Date Posted:

　　2024-01-23

　　Country:

　　United States of America

　　Location:

　　HOH99: Field Office - OH Remote Location, Remote City, OH, 43201 USA

　　Position Role Type:

　　Remote

　　You will be part of the Collins Aerospace Flight Operations System (FOS) technical support team providing our customer base with world-class customer service. FOS streamlines your flight operations, no matter how demanding or complex and becomes the hub of flight operations with the integration of our flight planning and data link. As part of the technical support team, you will be working directly with our customers to ensure accessibility and functionality. You will be representing Collins and helping to redefining aerospace.

　　Responsibilities:

　　Responsible for supporting customers’ flight operations through optimizing their use of the FOS application

　　Problem-solve customer issues and find solutions using existing application functionality

　　Troubleshoot reported application bugs and document steps to reproduce for analysis by the product engineering team

　　Understand customer enhancement requests and document those requirements for review by the product engineering team

　　Implement and tailor application configuration to each customer’s needs

　　Travel onsite to train customers on FOS application implementation and best practices

　　Represent the department and product by traveling to and participating in tradeshows and conferences

　　Support the sales staff by performing FOS application demonstrations

　　Coordinate support between the customer, engineering, infrastructure, and, if applicable, any third-party applications that interface with the application

　　Maintain accurate customer information to ensure appropriate communications

　　Publish and/or update support guides and articles maintained in our various document libraries

　　Communicate effectively with international flight departments to interpolate aviation and FOS application terminology

　　Constantly strive for 100% complete and accurate deliverables to internal and external customers

　　Participate in the “on call rotation” which will include after-hours and weekend support as needed

　　Escalate customer issues to internal teams, recording details into an issue tracking system and translate them into a corrective action plan

　　Test new functionality and bug fixes reporting any functional issues and following up when appropriate

　　Travel up to 25% to provide on-site product demonstrations and/or training.

　　Working hours may be non-traditional, in order to support growing worldwide customer base.

　　Basic Qualifications:

　　Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

　　Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position

　　Experience in flight operations

　　Preferred Qualifications:

　　Experience with Flight Operations Systems (FOS)

　　Experience working in a flight scheduling/dispatching department

　　Experience in technical troubleshooting

　　Practitioner of active listening

　　Adaptability and resilience to change

　　Advocate on behalf of our customers

　　Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

　　Connected Aviation Solutions:

　　Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

　　Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

　　WE ARE REDEFINING AEROSPACE.

　　*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

　　*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

　　Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

　　Some of our competitive benefits package includes:

　　· Medical, dental, and vision insurance

　　· Three weeks of vacation for newly hired employees

　　· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

　　· Tuition reimbursement program

　　· Student Loan Repayment Program

　　· Life insurance and disability coverage

　　· Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

　　· Birth, adoption, parental leave benefits

　　· Ovia Health, fertility, and family planning

　　· Adoption Assistance

　　· Autism Benefit

　　· Employee Assistance Plan, including up to 10 free counseling sessions

　　· Healthy You Incentives, wellness rewards program

　　· Doctor on Demand, virtual doctor visits

　　· Bright Horizons, child and elder care services

　　· Teladoc Medical Experts, second opinion program

　　·  And more! 

　　At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

　　Apply now and be part of the team that’s redefining aerospace, every day.

　　The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

　　Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

　　Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

　　This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

　　RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

　　RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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　　Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.