What Gastroenterology (GI) Customer Success​ contributes to Cardinal Health

The Clinical Manager for our Gastroenterology (GI) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the VP of Customer Success. In this role, the manager will be held primarily accountable for the overall direction and success of the GI PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS VP of Customer Success. This is a position for a clinical expert that will lead our GI program.

Location - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).

Responsibilities

Work closely with the VP, Customer Success (CS) to develop and grow the GI Clinical Team

Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team

Work in conjunction with the VP of Customer Success to manage the technology discussions and end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.

Manage the details and overall workflow for the Clinical Analyst to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account

Manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)

Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members

Manage the build of any new disease states, needed educational materials, etc. for defined workflows and “play books” per GI disease states

Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.

Follow all Specialty Network requirements of the Clinical Analyst, management, and HR Handbook rules

Assist VP of Customer Success with Staff Reviews, goal setting, etc.

Qualifications

Individuals with a BSN and RN license strongly preferred, APP licensure a plus

3 years of clinical experience (or more) preferred

Ideally targeting 5 years of experience working in a GI Office Practice (2 years of experience in a supervisory or management role in a GI Office Practice) preferred

Must bring an analytical mindset with the willingness/ability to take a data-driven approach

Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders

Knowledge of medical terminology highly desired

Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.

Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel

Good understanding of how technology algorithms affect key data points in disease states

Remains calm under pressure and resolves problems effectively and efficiently

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms

What is expected of you and others at this level

Ability to lead teams and drive initiatives to timely and successful completion

Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals

Ability to navigate and thrive in a fast-paced and dynamic environment

Possesses strong business acumen

Able to locate and analyze information and make sound recommendations

Ability to maintain strict patient, physician, staff and corporate confidentiality

Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others

Ability to establish and maintain effective working relationships with patients, employees and the public

Ability to exercise self-initiative, plan, prioritize and complete delegated tasks

Ability to apply good judgement in solving everyday problems with calmness and diplomacy

#LI-LP

#LI-remote

Anticipated Pay Range $102,000.00 - 145,700.00 USD

Bonus Eligible - Yes (15% annually)

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close : 09/12/2024 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here