Objective: To control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and federal rules and regulations. To provide members with financial counseling and mitigate loss.

　　Description:

　　Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the Institution.

　　Obtain detailed financial information from delinquent members and analyzes information.

　　Notate in Collection systems members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives.

　　Offer short/long-term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs.

　　Explain and communicate relinquishing options such as settlements.

　　Maintain working knowledge of the federal and state consumer protection laws.

　　Skills & Qualifications:

　　Customer service background

　　Experience with handling high inbound and/or outbound calls

　　Ability to handle multi-database software and systems

　　Experience in Collections, Sales, Insurance, and/or Banking is applicable but not required

　　Work Environment:

　　Hybrid work schedule - 3 days home & 2 in office

　　All equipment provided

　　Hands on training and development

　　Room for long-term advancement

　　Campus amenities included

　　Reliable company with strong core values

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.