Service Technical Controls Engineer- Smyrna, GA

　　The opportunity:

　　The Service Technical Control Engineer position: provides technological and engineering expertise for the implementation of new process control technology and equipment; evaluates and resolves problems with existing process control systems utilizing vendor and/or mill maintenance support when necessary; designs and programs changes to the existing process control systems as needed. This position ensures the control systems are properly deployed to provide the greatest return on investment regarding production, costs, quality as well as safe and environmentally sound operations.

　　This role will be focused on WestRock’s Packaging Machinery & Automation division and based at the Atlanta, GA site location. 85% travel with nonstandard workweeks hours including weekends, holidays and nightshifts. Passport is required.

　　How you will impact WestRock:

　　Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.

　　Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.

　　Prepare upgrade plans for the customer’s systems and deliver them to the customer.

　　Follow all technical procedures and tools for Global Service.

　　Provide technical review of orders for clients and any other proposals that are requested to perform.

　　Analyze technical risk of expansion projects and upgrades.

　　Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.

　　Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.

　　Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.

　　Perform system testing, factory acceptance testing (FAT) and develop test documents.

　　Document preparation and obtain customer's approval per document specification and schedule.

　　Coordinate with factory for product related issues and resolve.

　　What you need to succeed:

　　B.S. Degree in Engineering is preferred

　　Minimum of two years of industrial experience preferred or graduate with process control engineering experience

　　Strong knowledge of field instrumentation, control devices, and motor controls required

　　Process control experience within with paper industry experience preferred

　　Strong troubleshooting skillset for evaluating root cause and addressing technical issues with long term solutions in mind

　　Experience with Honeywell TDC, Honeywell Experion, Valmet, Rockwell & Modicon DCS & PLC Systems preferred

　　Strong computer skills including systems deploying VMWare

　　Experience with Ethernet networks including configuration of switches, routers and VLANs

　　Experience with Industrial Communication Protocols including Modbus TCPIP and Ethernet IP

　　Experience with control loop tuning and performance evaluation tools

　　Strong written and verbal communication skills

　　Additional skills needed: self-directed, flexible, self-learner, multitasking, results driven, safety focused

　　COMPETENCIES:

　　Exhibits strong competencies in Safety Mindset and has a thorough understanding of safety policies and procedures.

　　Understands and works to meet customer requirements. Listens to and responds to customer’s needs; builds relationships with and gains trust of customer by always meeting commitments.

　　Recognizes problems and responds by systematically gathering information and weighing options. Able to sort through complex issues, seeks input from others and addresses root cause of issues. Makes timely and accurate decisions. Uses consensus when possible and clearly communicates decisions to others.

　　Tackles problems and takes independent action. Seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, and demonstrates a bias for action without being prompted.

　　Breaks down problems into smaller components, understands underlying issues. Can simplify and process complex issues and information, understands the difference between critical details and unimportant facts, can analyze data/information and draw accurate conclusions.

　　Able to exhibit a ‘can-do’ approach and inspire associates to excel, uses competition to encourage others, develops performance standards and confronts negative attitudes. Develops a team spirit and uses tact when expressing ideas or opinions. Presents new ideas to authority figures and adapts presentations to suit a particular audience. Responds to objections successfully.

　　Attentive to detail and accuracy; is committed to excellence. Continuously looks for improvements, seeks opportunities to increase effectiveness and efficiency.

　　Able to be tactful, maintain confidence, and foster an ethical work environment. Prevents inappropriate behavior by coworkers, give proper credit to others and handles all situations honestly.

　　Able to clearly present information through spoken or written word; read and interpret complex information; talks with employees, customers, and suppliers, and has strong listening skills.

　　What we offer:

　　Corporate culture is based on integrity, respect, accountability, and excellence.

　　Comprehensive training with numerous learning and development opportunities

　　An attractive salary reflecting skills, competencies, and potential.

　　A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

　　WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

　　WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

　　WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.