Who are we?

　　Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition. 

　　TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States. 

　　How will you make an impact?

　　The Field Service Coordinator is a key team member and contributor to the centralized field support functions of TSS by helping manage day-to-day operations to ensure efficient operations. The Field Service Coordinator will be responsible for the facilitation of day-to-day field service requests between clients, vendors, and technicians. This role is also critical by providing direct client support by employing excellent client service and a thorough understanding of our portfolio of services. The basic function is to plan, schedule and coordinate activities of personnel engaged in providing testing, certification, and related services. Our Field Service Coordinator is critical to TSS’ strategic plan to exceed client expectations by performing contracted services at the highest level of quality and uncovering new needs when possible. 

　　What will you do?

　　Respond to client phone and email requests in a timely fashion. 

　　Follow-up on client inquiries and repair requests while providing product and service information. 

　　Organizes and schedules field service work orders in accordance with the most efficient timeline possible. 

　　Review daily field service orders for technicians 

　　Identify, research, and resolve client and/or technician issues. 

　　Review service job completion and documentation for bill preparation of field service orders 

　　How will you get rewarded?

　　TSS offers competitive salaries and a wide range of benefits:

　　Salary range of $23.10 - $30.80 hourly

　　(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data)

　　Medical, vision and dental insurance

　　401(k) plan with a company matching contribution

　　Long-term disability, short-term disability, and life insurance

　　Competitive Paid Time Off (PTO) and company paid holidays

　　How will you get here?

　　Education and Experience

　　Associate's degree required. Bachelor’s degree preferred. 

　　Requires at least 1-year of experience in customer support, field service, or similar customer-facing roles 

　　A combination of education, training, and related experience may meet the requirements. 

　　Knowledge, Skills and Abilities

　　Excellent customer service and relationship-building skills. 

　　Excellent verbal and written communication skills. 

　　Excellent interpersonal, negotiation, and conflict resolution skills. 

　　Excellent organizational skills and attention to detail. 

　　Proficient with Microsoft Office Suite or related software. 

　　TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

　　Powered by JazzHR