Job Description Summary

　　Our Field Service engineers are responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. This role focuses on maintenance and diagnostics of Nuclear Medicine (PET/CT) systems. They develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

　　The ideal location you'll be operating within is Bedfordshire, Hertfordshire, Cambridge and Essex.

　　GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

　　Job Description

　　​Essential Responsibilities

　　Maintain all models specific to a modality in the assigned area.

　　Perform total system level trouble-shooting on complex multi-symptom problems.

　　Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.

　　Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.

　　Assist in the growth and direction of business in geographic area.

　　Responsible for Warranty and PMS contract cost control.

　　Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).

　　Play a leading role in complex and multifunctional rooms.

　　Share best practices.

　　Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

　　Qualifications / Requirements

　　Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience

　　Technical analytical skills

　　Ability to work independently with minimum supervision, high work standards and quality

　　Fluency in English

　　Valid driving license, active driving experience

　　Desired Characteristics

　　Excellent communication skills, listening skills, and interpersonal skills

　　Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)

　　Shows Initiative and motivation

　　Plans and organizes work effectively, self-motivated

　　Inclusion and Diversity

　　GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　Behaviours

　　We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

　　Total Rewards

　　Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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　　Additional Information

　　Relocation Assistance Provided: No