In this position based in home-office in MA, you will provide timely service and support for Sartorius BPS products. The Field Service Engineer will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products.

　　What you will accomplish together with us:

　　On a daily basis you will service company equipment for customers, including installations, preventative maintenance, repairs and training. Generate service revenue for the company by proactively selling service contracts to customers. Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. Provide excellent customer service at every step.

　　You will perform installation, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products.

　　You will evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service.

　　You will maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management.

　　You will communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments.

　　In addition, you will properly manage company parts, equipment and tools. Keep an accurate inventory, and care properly for equipment and tools.

　　Perform other related duties as required.

　　What will convince us:

　　You have completed an Associate degree or High School Diploma/GED and equivalent combination of industry experience and/or technical/military training.

　　Completion of Bachelor’s degree in an Electrical/Electronic discipline preferred.

　　You are proficient with MS Office software, including Outlook, Word and Excel.

　　You have a minimum of 3 years of field service experience in the Bio-Pharmaceutical industry.

　　You possess good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.

　　You have a valid Drivers License and Passport.

　　We Value:

　　Social Skills and Perceptiveness: Actively look for ways to help customers, and be sensitive when dealing with customer reactions and needs.

　　Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

　　Math / Science: Use mathematics and scientific concepts and methods to solve problems.

　　Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

　　LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.

　　Expect up to 50% overnight travel to support Field Service activities.

　　Identification with our core values: Sustainability, Openness, Enjoyment.

　　What We Offer

　　As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offeringsWorklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedulesMaking an Impact Right from the Start: Comprehensive onboarding, including a virtual online platformWelcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

　　Retirement Savings Plan: 401 k (with generous company match)Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter AccountCompany Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health AdvocateAdditional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

　　All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

　　Please view equal employment opportunity posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) .

　　E-Verify Participation Info (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

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　　Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

　　We look forward to receiving your application.

　　www.sartorius.com/career

　　Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　All employment decisions are based on valid job-related requirements.

　　If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at [email protected]

　　About Sartorius

　　Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

　　We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

　　Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers

　　to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.

　　Here you will find the best application tips from our HR team.

　　Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .

　　In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .

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