Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　The Team

　　The ServiceNow Customer Success Organization (CSO) -which includes Customer Outcomes (services sales and Expert Services delivery), Customer Excellence (home to our Impact BU), Impact Delivery, Product Success, and our Global Education organization (including RiseUp!)-is focused on getting our customers to value across the end-to-end customer journey. As a critical member of the Strategy, Planning and Operations team, this role will be integral to defining and driving our global GTM strategy to execution, across our full portfolio, as we grow the business and accelerate our customer's success.

　　The Role

　　This is a unique opportunity to shape, build and execute our global Go-To-Market strategy and execution for the Customer Success Organization, serving as a trusted advisor to senior leadership across the organization and building x-functional relationships.

　　You will be expected to collaborative and a player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. You are expected to be able to drive work cross-functionally across the entire go-to-market organization in support of our CSO GTM priorities. And you should be a trusted advisor to the sales leadership teams.

　　In this role you will work on designing, building and executing our global GTM strategy for our Customer Success portfolio.

　　What You Get To Do In This RoleDevelop and execute global go-to-market (GTM) strategy for the Customer Success OrganizationOwn and drive the annual GTM planning cycleWork cross functionally and with sales leadership to design the optimal sales roles, org structure, compensation plan and right levers to execute on our sales goalsPartner with sales leadership to design and execute a coordinated account planning processEnsure the GTM organization continues to make data-informed business and operational decisions as we grow, creating the right strategy and plan for the short, medium, and long-termCollaborate closely with senior leadership to identify and operationalize GTM opportunities and translate that into executionWork across the broader CSO organization - and the broader Sales organization to ensure strategic alignment across teamsUnderstand the market and competitors - and anticipate market trends - to ensure we create the right strategic direction to remain competitivePartner with the CX team to deeply understand customer feedback and market insights to understand customer needs and why we win and loseQualifications

　　To be successful in this role you have:10+ years at a high-growth tech company in Go-To-Market strategy leadership roles (management consulting experience also a plus)Preferred candidates will have several years of GTM strategy and operations experience at Enterprise SaaS companiesExecutive presence and shown success building trusted relationships with senior stakeholders, influencing and collaborating in cross-functional environmentsStrong analytical skillsComfortable operating in a fast-paced environment (sense of urgency, ability to adjust on the fly to unplanned situations)Experience presenting, speaking and writing before large diverse teams of senior leadersAbility to creatively tackle problems with limited resources and inputBS/BA required; MBA is preferredAdditional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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