Description Are you looking for work as a Customer Service Representative? This position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! You might be the Customer Service Representative we're looking for, if you're articulate and highly-skilled, and love building solid customer relationships. This Detroit, Michigan Customer Service Representative position could be for you, if you're available for a long-term contract / contract opportunity.

　　Key responsibilities

　　Contribute accurate, friendly customer service in a timely fashion

　　By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

　　Handle incoming telephone calls

　　Manage the fielding and sending of important written business correspondence Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers

　　Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyComprehensive knowledge of data entry

　　Strong communication skills, both verbally and in writing

　　Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

　　Proven computer skills

　　achievement oriented, positive attitude and an approach to work rooted in professionalism

　　Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　2+ years' experience with performing in a goal-driven & customer-focused environment preferred

　　Experience using Microsoft Office

　　Customer service and office administrative skills

　　If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .