Facilities Assistant

　　Job ID

　　149795

　　Posted

　　09-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative

　　Location(s)

　　London - England - United Kingdom of Great Britain and Northern Ireland

　　Job Description

　　• Provide an exceptional guest experience to all colleagues and guests visiting our client's site

　　• Ensure smooth and streamlined working relationship and outstanding service at all times

　　• Understand, anticipate and deliver customer (internal and external) needs while building effective

　　relationships

　　• Maintain personal awareness of all site and team protocols, embracing and implementing new

　　procedures swiftly

　　• Ensure prompt and seamless handover of information and special requests/ requirements

　　between team

　　• Work closely with the other supply partners for any requests to ensure a one team approach

　　across the contract

　　• Run reports where required

　　• Undertake reasonable M&E tasks to support the site and services, for all non-competency activity

　　in the absence of a site engineer

　　• Positively respond to both our internal and external customers through effective communication

　　and personal accessibility

　　• Liaising with client on a variety of matters and attending to their needs whilst maintain a strong

　　working relationship.

　　• Carry out inspections of designated areas record and proactively report issues and defects to the

　　helpdesk

　　• Maintain ownership and proactively manage all issues in conjunction with the wider FM team

　　• Report on any known AV issues to IT

　　• Innovation and suggestions to enhance service delivery

　　• Act as the point of contact and develops positive relationships with the client for all facilities

　　management services issues in the locations, including Security, Cleaning, Engineering and Mail

　　/ Print to ensure a seamless transition for staff

　　• Carry out meter readings where required

　　• Cover reception during lunch and annual leave where required

　　• Complete meeting rooms set ups as and when required

　　• Ensuring meeting rooms are looking tidy and reset at all times

　　• Catering set up and clean up (when applicable)

　　• Delivery retrieval/ post out

　　• Support with reception duties throughout the day, particularly at busy periods

　　• Report any uncleanliness of the kitchens to the housekeeping team

　　Process

　　Understand processes and procedures and operate them to the required standard. Examples of

　　these are;

　　Workplace inspections

　　Coordinate and schedules meeting and communication plan(s) among team

　　and/or client

　　Timesheets

　　Raising POs (training provided)

　　The running and review of management reports – POs, debt & invoice pool

　　Processing supplier invoices and resolving queries

　　Comprehensive spend tracking

　　• Achieve results within quality and time restraints

　　• Perform with an understanding of business requirements and changes and ensuring continuous

　　improvement

　　• Actively participate in a diverse and effective team

　　• Convey messages and ideas clearly and openly. Involve people and influence decisions

　　• Maintain personal awareness of all site and team protocols, embracing and implementing new

　　procedures swiftly

　　• Carry out any reasonable request from management

　　CBRE GWS

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)