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Facilities Assistant
Facilities Assistant-March 2024
London
Mar 28, 2026
About Facilities Assistant

  Facilities Assistant

  Job ID

  149795

  Posted

  09-Jan-2024

  Service line

  GWS Segment

  Role type

  Full-time

  Areas of Interest

  Administrative

  Location(s)

  London - England - United Kingdom of Great Britain and Northern Ireland

  Job Description

  • Provide an exceptional guest experience to all colleagues and guests visiting our client's site

  • Ensure smooth and streamlined working relationship and outstanding service at all times

  • Understand, anticipate and deliver customer (internal and external) needs while building effective

  relationships

  • Maintain personal awareness of all site and team protocols, embracing and implementing new

  procedures swiftly

  • Ensure prompt and seamless handover of information and special requests/ requirements

  between team

  • Work closely with the other supply partners for any requests to ensure a one team approach

  across the contract

  • Run reports where required

  • Undertake reasonable M&E tasks to support the site and services, for all non-competency activity

  in the absence of a site engineer

  • Positively respond to both our internal and external customers through effective communication

  and personal accessibility

  • Liaising with client on a variety of matters and attending to their needs whilst maintain a strong

  working relationship.

  • Carry out inspections of designated areas record and proactively report issues and defects to the

  helpdesk

  • Maintain ownership and proactively manage all issues in conjunction with the wider FM team

  • Report on any known AV issues to IT

  • Innovation and suggestions to enhance service delivery

  • Act as the point of contact and develops positive relationships with the client for all facilities

  management services issues in the locations, including Security, Cleaning, Engineering and Mail

  / Print to ensure a seamless transition for staff

  • Carry out meter readings where required

  • Cover reception during lunch and annual leave where required

  • Complete meeting rooms set ups as and when required

  • Ensuring meeting rooms are looking tidy and reset at all times

  • Catering set up and clean up (when applicable)

  • Delivery retrieval/ post out

  • Support with reception duties throughout the day, particularly at busy periods

  • Report any uncleanliness of the kitchens to the housekeeping team

  Process

  Understand processes and procedures and operate them to the required standard. Examples of

  these are;

  Workplace inspections

  Coordinate and schedules meeting and communication plan(s) among team

  and/or client

  Timesheets

  Raising POs (training provided)

  The running and review of management reports – POs, debt & invoice pool

  Processing supplier invoices and resolving queries

  Comprehensive spend tracking

  • Achieve results within quality and time restraints

  • Perform with an understanding of business requirements and changes and ensuring continuous

  improvement

  • Actively participate in a diverse and effective team

  • Convey messages and ideas clearly and openly. Involve people and influence decisions

  • Maintain personal awareness of all site and team protocols, embracing and implementing new

  procedures swiftly

  • Carry out any reasonable request from management

  CBRE GWS

  CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

  Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

  CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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