Req ID: RQ174575

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Business Process Analysis

Skills:

BMC Helix,Change Management,IT Service Management Tools

Certifications:

ITIL 4 Foundations - ITIL

Experience:

6 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Senior Change Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Senior Change Manager , you will help ensure today is safe and tomorrow is smarter. Our work depends on a Senior Change Manager joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA.

The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) unclassified network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations maintenance, enterprise data management, service desk support, and IT training.

HOW OUR SENIOR CHANGE MANAGER WILL MAKE AN IMPACT:

The Senior Change Manager is responsible for all aspects of Office of the Chief Information Officer (OCIO) Change Management IAW the ITIL 4 framework. The Change Manager performs the day-to-day management of the change process, ensuring all process activities are properly performed, including:

Reviews and assesses all change requests (CRQs) for accuracy and ensures risk, impact, and business benefit analyses are contained in CRQ documentation.

Convenes and chairs Technical Review Board (TRB) meetings, compiles agendas, and records technical SME input on whether changes should be implemented.

Manages change calendar to prevent any conflicting change activities.

Convenes and chairs Change Approval Board (CAB) meetings, coordinates the presentation of TRB-reviewed changes to government approvers.

Submits low-risk, repeatable changes to the CAB for approval as standard changes and maintains the Standard Change Register. Authorizes and schedules standard changes.

Coordinates the review of any emergency or directed change.

Conducts post-implementation review (PIR) to ensure change outcomes are documented.

Works with Change Management Process Owner to ensure the implementation of reporting using Key Performance Indicators (KPIs).

Trains all personnel who may submit CRQs for JVE configuration changes.

Documents, maintains, operates, and continuously improves F-35 JPO OCIO Change Management process IAW the ITIL 4 framework.

WHAT YOU’LL NEED TO SUCCEED (REQUIRED):

Security Clearance Level: Active Secret

Required Experience:

6 years of experience directly related computer systems analysis experience, including 3 - 5 years with BMC Helix Change Management.

4 years of concurrent experience managing Change Requests to ensure they follow the approved ITIL process, customer SOPs and are properly followed to meet the service SLAs.

4 years of concurrent experience with an ITSM tool (i.e. BMC Remedy, ServiceNow or Cherwell).

Experience with Change Advisory Boards (CABs), the Request for Change (RFC) process and instilling a Change Management culture.

Experience with ITSM based services.

Required Certification: ITIL 4 Foundation, additional ITIL 4 intermediate certification preferred

Education: BS/BA degree. Allowable Substitution: 6 years of additional related experience or 4 years of additional work experience with an AA/AS Degree.

Work Location: Arlington, VA

US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.