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　　We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

　　About the role:

　　In the role of an Escalations Analyst, your responsibilities include ensuring compliance with industry regulations and Enova's policies and standards. You will handle diverse, occasionally complex situations, and should be adept at collaborating with a broad network of teams to enhance overall company outcomes.

　　Responsibilities:

　　Review and assess complaint and escalation cases, evaluating process execution Summarize findings for internal or external use Inform internal departments and business partners about industry guidelines and requirements, emphasizing escalation trends or procedural gaps for inspection plans or necessary actions Develop business procedures, preparing and presenting reports to leadership Navigate multiple CRMs and systems for efficient complaint handling and process optimization, ensuring detailed, documented research prior to packaging insights into reporting and recommendations

　　Requirements:

　　Experience conducting audits of internal and external communications to ensure adherence to processes Proficient in Microsoft Office products, including Excel, Word, and Outlook Possesses strong verbal and written communication skills Demonstrates expertise in data entry Capable of balancing multiple priorities and effectively managing changing situations Benefits & Perks:

　　Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles) Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! Full-Time Employees working 30+ hours per week are eligible for benefits; interns are not eligible.

　　About Enova

　　Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

　　Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

　　It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.