Description

　　At Amazon India, to achieve our mission to be the most customer-centric company on earth, and provide our customers with the best experience possible, our goal is to deliver each package, no matter how large or small, to our customers when and where they need them, as quickly, accurately and cost-effectively as possible, and through a choice of innovative delivery options. Our network of drivers and delivery service providers is growing rapidly, and to support this growth we are looking forward to ER Specialists to join a newly formed Driver Relations Team.

　　The central objective of Amazon's Driver Relations team is to ensure treatment of drivers is fair, respectful, and consistent with our framework of core business values and objectives. The individual will be responsible to drive agenda of creating a positive driver relations climate that supports safety, capability, engagement and a high performance, customer-obsessed culture. The candidate will possess the ability to complete high volumes of tasks with minimal guidance or supervision and deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics.

　　Key job responsibilities

　　Leverage a deep understanding for the breadth of challenges drivers face to prioritize programs and investments that will measurably improve their experience and retention

　　Work across program, product and tech teams to standardize driver impacting initiatives and implement mechanisms to continuously improve the driver experience.

　　Own end-to-end analysis and study quantitative and qualitative data from multiple sources to identify trends that can be used to highlight important aspects.

　　Connect with drivers in person / virtually and understand their experience in terms of what’s working well and what needs improvement. Identify the issues / concerns that need to be resolved. Document the responses received in prescribed format.

　　Work with Action owners to ensure timely closure of all issues identified.

　　Prepare consolidated reports with ER and Business Program teams for Leadership Reviews

　　Should be able to travel to sites inter/intracity for driving proactive voice listening mechanisms.

　　Partner with ER Manager in conducting necessary investigations.

　　Partner with relevant stakeholders to drive OTR engagement initiatives.

　　Support the ERMs in driving the ER capability building agenda for respective business/PXT teams.

　　Implement employee surveys and questionnaires; help ERM’s in analysis based on survey results.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bengaluru, KA, IND | Mumbai, MH, IND

　　Basic Qualifications

　　Candidates should have a work experience 5+ years in relevant HR/ER Domain or Project Management

　　Experience using data and metrics to drive improvements

　　Experience owning program strategy, end to end delivery for large projects, and communicating results to senior leadership

　　Written and verbal communication skills

　　Education: Bachelor’s Degree

　　Proficiency in Amazon document writing (PRFAQ, White Paper, BRD)

　　Preferred Qualifications

　　MBA or a Master’s degree in a related field

　　6+ years of experience in a related industry

　　Problem-solving skills, attention to detail, and exceptional organizational skill

　　Demonstrated ability to influence and drive alignment among a diverse set of stakeholders and team

　　Ability to think strategically and creatively whilst also executing operationally with high attention to detail

　　Critical thinker and ideas-driven in finding new solutions/ designing innovative methods, systems and processes

　　Experience working in a fast-paced, deadline-driven environment and able to manage priorities well