Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

　　American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

　　The U.S. Consumer Services and Enterprise Digital & Data Technology Team (USCS and EDD Tech) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

　　Our team includes the US Consumer Services Cross Platform Delivery team, who is the strategic Technology capability responsible for planning and delivering technical products to market at scale, across platforms, delivery teams and external partners.

　　The Director, Strategic Technology Planning will help us to move faster by identifying, driving and owning USCS and EDD Tech operational initiatives that will accelerate our success. We wake up thinking how can we move from good to phenomenal; what systems, processes, tools or technology will drive our efficiency at scale? We consistently seek to improve and innovate. We lead engineering programs and liaise with partners across the organization to ensure we identify and execute opportunities for increased speed, effectiveness, and impact.

　　In This Role, You'll Get To

　　Be the 'go to' strategic thought leader for USCS and EDD Tech, working with stakeholders across Technology to drive programs such as (illustrative examples, actual projects may vary):

　　Operating Model between Product and Engineering teams

　　Location Strategy to optimize the Engineering team

　　Operational and Commercial Guidance with resource vendor partnerships

　　Lead efforts to progress key initiatives in the DDIM USCS and EDD Tech organization’s Technology Strategy (ie. Best-in-Class Experience)

　　Collaborate with key Engineering leaders and partner teams to drive critical improvement initiatives, defining clear goals and success criteria.

　　On Your First Day, We'll Expect You to Have

　　A proven track record in both strategic planning and execution, including experience with Technology organization operations

　　7 years leading large scale/business critical Technology strategy projects or Technology and management consulting projects

　　A passion for engineering and about building a strong Engineering culture at American Express

　　Ability to wear different hats and context-switch frequently and seamlessly

　　Willingness to 'think' strategically, while also being willing to 'act' pragmatically and get into the weeds if vital, including being hands on and coding where needed

　　Effectiveness in building relationships across the organization as you find creative solutions to high visibility questions

　　Proficiency building impactful relationships quickly, and ability to communicate at senior leadership levels (SVP, EVP and business presidents).

　　Ability to identify and balance trade-offs as you influence teams toward successful products

　　Ability to influence without direct authority and thrive in ambiguous situations

　　Strong bias for action and excellent problem solving skills

　　It's Great If You Also Have

　　Know-how to work with Engineering and Product teams, and solid experience with overall strategies, org structure & design

　　Passion for operations and demonstrated experience in operationalizing processes, systems, or practices at scale

　　Eagerness and ability to soar at strategic levels as well as dive deeply into details (rolling up your sleeves) in order to deliver concrete outcomes

　　Experience as a hands-on engineer; you will have developed and shipped production software

　　Outstanding track record with multi-functional partners

　　Experience or background in running both technical and business programs

　　Qualifications

　　Salary Range: $145,000.00 to $230,000.00 annually bonus equity (if applicable) benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　6% Company Match on retirement savings plan

　　Free financial coaching and financial well-being support

　　Comprehensive medical, dental, vision, life insurance, and disability benefits

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site .

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

　　Job: Technology

　　Primary Location: US-New York-New York

　　Schedule Full-time

　　Req ID: 24000271