Job Number 24001195
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
With every journey, travel has the power to shape us and our world. Begin your journey at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®, as a Senior Manager of UX Design System. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.
This role is responsible for shaping the future of Marriott’s digital experiences by modernizing design patterns across touchpoints, creating a system that visually elevates and distinguishes 30+ hospitality brands,
and guiding design system adoption across product teams. Partnering closely with fellow user experience leaders, product management, technology colleagues, and brand stakeholders to meet business and customer needs. He/She/They will promote UX best practices drawn from a variety of disciplines, continually seeking to improve customer digital experiences. The ideal candidate will have a passion for digital brand design and experience in creating and enhancing an atomic design system, with the ability to conceptualize and create designs for flexible, common use with accessibility and inclusion in mind.
CANDIDATE PROFILE
Education and Experience
8 years of relevant experience in Digital UX design
4-year undergraduate degree from an accredited college or university, with degree in relevant discipline or equivalent experience/certification
Master’s degree preferred
Experience in multiple of the following user experience disciplines: design system tech specifications, testing, and documentation
Experience expressing brands through design across multiple digital touchpoints
Collaboration with partners to understand and execute requests
Experience creating specs and grooming, testing, and documenting common styles and components
Experience identifying opportunities for improving the quality of processes, partner relationships, and deliverables.
Demonstrates self-confidence, energy, and enthusiasm in influencing teams
Demonstrated ability to deliver results under challenging conditions, taking complexity and breaking it down to understandable chunks, taking ambiguity and bringing it into focus
Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes
Time management, interpersonal skills, and ability to multi-task are a must
Effective written and oral communications skills; sensitivity to global communication needs
Experience with major, large-scale global digital apps, web sites,or other digitalproducts within the commerce or travel spacepreferred
Experience with Agile / SAFE development methodologies preferred
CORE WORK ACTIVITIES
Goals
Sets and maintains personal development goals
Provides discipline expertise to help meet department and company goals and KPIs
Managing Work, Projects, and Policies
Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
Meets deadlines once agreed upon
Reports impediments to completing work and meeting deadlines
Provides regular status updates to manager
Successfully manages multiple assignments at once
Works based on priorities and requests clarification if priorities are not clear
Accepts critique and critiques work of others in a helpful and professional manner
Communicates in a timely and appropriate manner with teammates
Demonstrating and Applying Discipline Knowledge
Partners with product teams across an organization to design shared user interface patterns, components, and styles.
Partners with brands to translate their visual branding into digital attributes.
Collaborates with product and engineering partners to create specs and documentation to implement new common components, styles, and brand concepts.
Groom components and styles to make sure they are fit for development
Grows and improves design system documentation in ZeroHeight and Figma
Performs Design UAT on visual system changes
Identifies opportunities for improving the quality of our processes, partner relationships, and deliverables.
Measurement and Analytics
With an evidence-based mindset,stay focused on continuously improving and re-evaluating the best businessand design standards solutions across all channels and products
Comfortable with multiple qualitative and quantitative researchmethods, like surveys,usability testing, multivariate testing, A/B testing,etc.
Uses tracking, metrics, segment data, and user research to inform decisions
Demonstrating and Applying Technical Knowledge
Understands underlying technologies behind the design system including Figma, ZeroHeight, and Storybook and uses this in collaboration with developers and operations teams working on related business processesAdditional Responsibilities
Works independently with minimal supervision, but knows when issues should be escalated to manager
Develops relationships with members of other teams, and leverages those relationships to answer questions
Presents work with clarity and confidence; explains complex matters so that others can understand them
Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation
Demonstrates self-confidence, energy and enthusiasm
Performs other reasonable duties as assigned by manager
MANAGEMENT COMPETENCIES
Building Relationships
• Stakeholders - Partners with key stakeholders to ensure execution across disciplines as needed.
• Organizational Alignment - Drives the organizational alignment and accountability for successful outcomes of all related initiatives with the continent and market, and other functional areas; ensures strategies address relevant stakeholder needs and competitive environment; executes accordingly.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Finance, Legal etc.) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Leadership
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.
• Strategy Execution – Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o Strong understanding of hotel operations, deployment, project management, revenue management strategies, etc.
o Strong understanding of technical reporting tools and their capabilities.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.