At TTEC, we’re all about the Human Experience. Elevated.

　　As an Human Capital Director working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

　　What You’ll be Doing

　　Looking for an opportunity to make an impact? You will support assigned business units and leaders to strategically address all of their Human Capital needs. You will develop and implement human capital initiatives in support of key business goals and strategies. You will proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, you will establish yourself as an indispensable member of the operational leadership team

　　You'll report to Vice President, Human Capital.

　　What You Bring to the Role

　　Understand all key business initiatives and goals for each supported business unit.

　　Deliver human capital solutions to challenges affecting the success of the business.

　　Manage/support a team of Human Capital and Talent Acquisition managers, generalists, and coordinators to deliver outstanding Talent Acquisition and Human Capital services.

　　Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams

　　Monitor and report on progress toward each goal and project.

　　Act as the ultimate point of contact for all escalated (difficult) HC issues.

　　Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective

　　What skills you’ll need:

　　Bachelor’s Degree

　　Strong understanding of company’s business, core values, and goals

　　Minimum of 12 years of related experience. Strong knowledge in multiple HR disciplines (compensation and benefits, recruiting, employee relationship, legal, etc.)

　　Proven ability to build relationships of trust with Vice President and Director level leaders. Ability to influence leaders and team members of differing viewpoints to create positive outcomes Strong verbal and written skills

　　Working knowledge of HR systems, compensation strategies, technology, and statistical techniques.

　　Ability to manage multiple, complex, on-going projects

　　Knowledge of business technologies and metrics

　　What You Can Expect

　　Dedication to your career growth and professional development

　　Actively diverse and inclusive culture

　　Community-minded organization committed to giving back

　　Global team of curious lifelong learners guided by our company values

　　And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

　　About TTEC

　　Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

　　Title: Director, Human Capital

　　Location: PH-National Capital-Mandaluyong, Metro Manila

　　Requisition ID: 03SCO

　　Other Locations: PH-National Capital-Quezon City, Metro Manila, PH-Calabarzon-Cainta, PH-National Capital-Pasay City, Metro Manila