Developer Support Specialist - Apple Services Engineering

　　Seattle,Washington,United States

　　Software and Services

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　　Summary

　　Posted:Jan 10, 2024

　　Weekly Hours: 40

　　Role Number: 200533220

　　Apple Services Engineering (ASE) first delighted users with downloadable music in April 2003 with the opening of the iTunes Store. Since then, ASE has delivered countless innovations around the digital delivery of audio and video, and in 2008 revolutionized smartphone app distribution with the launch of the App Store. Apple's App Store is the world's largest and most innovative software store, serving tens of millions of iPhone, iPad, Mac, and Apple TV customers while expanding to new horizons on Apple Vision Pro.

　　Key Qualifications

　　Polished written and verbal communication skills.

　　Self-starting, self-directed and self-sufficient.

　　Experience managing support for products/systems

　　Customer service mentality.

　　Effective at issue detection and creative in identifying solutions.

　　Able to multi-task and prioritize competing priorities effectively.

　　Detail-oriented, organized, meticulous approach to work.

　　iOS development experience is a plus.

　　Description

　　The App Store is looking for a highly-motivated and organized individual to join the App Store team. This role is responsible for the successful launch, support, and maintenance of backend tools and workflows that power the App Store business. We’re looking for someone with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. The right candidate for this role understands what differentiates Apple and a great developer experience. You'll join an integral support and operations team inside the Apple Services Engineering (ASE) organization, collaborating extensively with a wide range of cross-functional teams like AppleCare, business management, engineering, marketing, project management, and developer relations. Areas of focus include App Store Connect, TestFlight, and reporting and analytics. Developer Experience - Prepare launch readiness materials for developer support team. Advise support team of content needed to enable support advisors to train developers on new features. - Continually refine and develop new support processes to ensure developers issues are solved quickly and efficiently. - Build and distribute analysis on support trends to management. - Partner with developer support team on improving support and documentation in order to minimize developer contacts. - Evaluate tools and processes from the developer perspective and provide feedback to internal stakeholders (App Store Product Marketing, Engineering, Design, App Store Business Management, and Worldwide Developer Relations). Engineering Collaboration - Help raise and prioritize concerns and issues affecting developers. - Participate in user acceptance testing for developer tools. - Evaluate success of App Store Connect code releases via support metrics and social listening. Present findings to Apps management and Engineering. - Attend Engineering design reviews and project meetings for new features, advocating for the developer experience. Does this sound like you? Join us!

　　Education & Experience

　　BA/BS or equivalent experience is preferred.

　　Additional Requirements

　　Pay & Benefits

　　At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $125,800.00 and $189,500.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Apple Footer

　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .