Description

Robert Half has a fantastic opportunity for a talented Desktop Support Analyst! This Desktop Support Analyst role is in the retail industry, where you will be responsible for providing excellent customer-first technology support for all systems, devices, and infrastructure across corporate, stores, and distribution centers. This Desktop Support Analyst position is a contract to hire opportunity and is located in Alameda Ca.

Responsibilities:

• Provide technology support for all systems, devices, and infrastructure across various locations.

• Respond proactively to Level 1 2 tickets, incidents, and continuous improvement projects.

• Support and coordinate the escalation of L3 support work with other tech teams and third parties.

• Troubleshoot device connectivity and network issues and collaborate with network engineering for advanced troubleshooting and infrastructure improvements.

• Triage daily support requests and respond to service disruptions and major incidents within defined SLAs.

• Participate in on-call shift schedules to ensure critical technical support is always available.

• Comply with the Technology team processes, policies, and procedures.

• Monitor and maintain hardware, platforms, integrations, applications, servers, and devices.

• Ensure proper hardware/software configuration, maintenance, security compliance, monitoring, and patching.

• Identify opportunities for operational improvements and optimization of efficiencies.

• Document procedures, runbooks, user guides, and contribute to shared knowledge base.

• Resolve incidents and requests related to various systems and applications, including but not limited to Mail Application/Office 365 issues, Client/Server Connectivity issues, File Restores, Remote Access incidents, and Password Resets.

• Provide support of Active Directory such as add/remove users, password resets, and Group Policy application.

• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).

• Partner with L3 to instrument, monitor, and alert Production systems to proactively identify issues before reported.

• Creation and administration of user accounts on all group technology supported systems.

• Contact and assist in management of third-party vendors for escalations.

• Manage backlog tickets, including ticket review and follow up overall Service Desk ticket.

• Maintain confidentiality when onboarding/offboarding users.

• Support and mentor L1 team members.

• Be responsible for other duties as assigned within the scope of the Support Team.

Requirements

• Minimum of 2 years experience in a Desktop Support Analyst role or similar within the retail industry.

• Proficiency in Microsoft Office Suite.

• Familiarity with Active Directory.

• Knowledge of computer hardware and its troubleshooting.

• Experience in configuration management.

• Demonstrated ability in managing deployments.

• Skilled in providing deskside support.

• Understanding of DHCP and DNS.

• Experience with POS - Point of Sale systems.

• Knowledge of Multi-Factor Authentication.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Bachelor's degree in engineering, Information Technology or related field is required

.

Submit your resume directly OR call Ivie Smith at (510)379-4166 for immediate consideration for this Desktop Support Analyst role. Interviews are being conducted this week.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .