Description

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

　　Amazon.com is a fast paced technology company and a leader in the world of Data Centers. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions.

　　Inclusive Team Culture

　　Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.

　　Mentorship & Career Growth

　　We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　Work/Life Balance

　　We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

　　Key job responsibilities

　　The successful candidate will be operationally responsible for several of Amazon.com's Data Centers during the day shift. Some high-level responsibilities include:

　　Prioritize and assign trouble tickets to data center technicians and operators

　　Routinely review ticket queue for large events and address accordingly

　　Coordinate change management resources

　　Guide, train and educate data staff on the best practices related to all service owner issues

　　Manage and deliver mid-size projects

　　Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

　　Manage a diverse team of data technicians with varying skills

　　Provide weekly report to the data center manager

　　Maintain the on-call schedule coordinating absence and vacations

　　Recruit and train data technicians to ensure appropriate staffing levels

　　Host weekly staff meetings

　　Write and deliver performance reviews for staff

　　We are open to hiring candidates to work out of one of the following locations:

　　Sterling, VA, USA

　　Basic Qualifications

　　A bachelor's degree or equivalent combination of education and experience

　　2+ years of experience managing people in a technical environment

　　3+ years of networking experience and knowledge of cabling best practices

　　3+ years of experience with hardware architectures and troubleshooting experience

　　3+ years of experience with system management tools and client/server environments

　　Preferred Qualifications

　　Data Center experience

　　Technical writing experience

　　Project management experience

　　Meets/exceeds Amazon’s leadership principles requirements for this role

　　Meets/exceeds Amazon’s functional/technical depth and complexity for this role

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.