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Cyber Technical Support Specialist
Cyber Technical Support Specialist-August 2024
San Antonio
Aug 2, 2025
ABOUT WORLD WIDE TECHNOLOGY
We are thinkers and doers. We combine strategy and execution to help organizations accelerate growth and realize a brighter future. We take complex technology solutions and make them practical and act
5,001 - 10,000 employees
Information Technology
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About Cyber Technical Support Specialist

  QUALIFICATIONS:

  Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).

  Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.

  Knowledge of basic physical computer components and architectures.

  Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).

  Knowledge of an organization's information classification program and procedures for information compromise.

  Knowledge of relevant national and international laws, regulations, policies, and ethics as they relate to cybersecurity.

  Knowledge of cybersecurity principles.

  Knowledge of cyber threats and vulnerabilities.

  Ability to accurately define incidents, problems, and events in the trouble ticketing system.

  Knowledge of industry best practices for service desk.

  Knowledge of specific operational impacts of cybersecurity lapses.

  Knowledge of systems administration concepts.

  Knowledge of the operations and processes for incident, problem, and event management.

  Skill in conducting research for troubleshooting novel client-level problems.

  Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.

  Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications.

  Knowledge of the basic operation of computers.

  Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.

  Knowledge of procedures used for documenting and querying reported incidents, problems, and events.

  Knowledge of successful capabilities to identify the solutions to less common and more complex system problems

  Knowledge of artificial intelligence, machine learning, and data science concepts, methodology, techniques, and technologies and the infrastructure that supports them.

  10 years of experience in developing and documenting testing documentation, including test plans, test cases, and test reports, and cybersecurity testing & evaluation.

  10 years of experience with identity management related experience and an in-depth knowledge of NIST 800-53 series guidelines and procedures as it relates to security testing & evaluation.

  Bachelor’s Degree or Higher in Cybersecurity, Computer Science, or related field

  Certifications: AWS, ITIL, Lean, Scrum, SAFe, and/or Agile

  PMP and CISSP Preferred

  Security Clearance: Top Secret/SCI with potential for higher read-ins.

  Want to learn more about our Government Services team? Check us out on our platform:

  https://www.wwt.com/public-sector

  https://www.wwt.com/government-services

  The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

  Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

  Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

  Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

  Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

  Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

  WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

  WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

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