Customer Support Engineer (CT/MR/Cathlab (AXA)/XPI (Imported X-ray equipment)

　　Job Location: Purnia (in Bihar)

　　Key Responsibilities

　　• Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision

　　• Communicating and accept all operative advice from the Customer Care Center.

　　• Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility

　　• Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues

　　• Inform Uptime Service Center on all escalation issues

　　• Report any customer complaints with proper documentation to the CCC

　　• Ensure the proper use of tool & test equipment and report the usage on any related service report.

　　• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

　　• Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services

　　• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account

　　Experience - 2 to 5 years of relevant experience in handling (CT/MR/Cath lab (AXA)/XPI (Imported X-ray equipment)

　　Education- BE/ B.Tech/ Diploma in Electronic, Instrumentation, Bio-Medical or Electronic & Communications