Mayfield Heights, Ohio, United States Orlando, Florida, United States Houston, Texas, United States Chicago, Illinois, United States Alpharetta, Georgia, United States Columbus, Ohio, United States Philadelphia, Pennsylvania, United States Minneapolis, Minnesota, United States Milwaukee, Wisconsin, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. Your Responsibilities: The Customer Success Renewal Specialist is responsible for ensuring the on-time renewal of Rockwell Automation's portfolio of Cybersecurity solutions contracts, with primary focus on the recent Verve acquisition. They renew, up-sell, and close maintenance, service and/or license contracts for Cybersecurity software working with customer and channel partner stakeholders at all levels. Responsible for meeting renewal objectives such as quota and productivity requirements, Net Revenue Retention, and on-time renewal metrics. They must maintain account team relationships and transfer leads as appropriate, as well as interface with internal business partners to ensure that quotes are delivered and booked as needed. You will report to the Software Manager. Clear understanding of contractual Install Base and ability to manage timelines for renewal process Work with internal business partners to generate renewal quotes Deliver, negotiate, and close renewal contracts Ensure accurate booking and recognition of customer renewal Collaborate with operations, CSMs, and account teams Maintain accurate funnel of renewals and escalating at-risk contracts to management Ability to negotiate renewals with different customer stakeholders CRM data integrity and forecasting updates The Essentials - You Will Have: Bachelor's degree OR 2+ years of relevant experience Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: 3+ years of experience in contract entry or renewal management. Experienced in negotiating contracts Knowledge of TSIA layer model Ability to complete, accurate and submit of all required paperwork and system documentation in a timely manner. Organizational skills to facilitate timely and thorough follow up on all customer contract issues Excellent Microsoft Office skills (including Dynamics) Gainsight, Salesforce, SAP, and Quickbase "This position is part of a job family. Experience will be the determining factor for position level and compensation". #LifeAtROK #LI-AA1 What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.. We are co mitted to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427. We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247. Rockwell Automation is an Equal Opportunity Employer Disability/Veteran. If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at [email protected].