Home
/
Customer Service
/
Customer Service Training Specialist (SEM/SDB)
Customer Service Training Specialist (SEM/SDB)-March 2024
Suwon
Mar 15, 2026
ABOUT THERMO FISHER SCIENTIFIC
As the world’s leader in serving science, at Thermo Fisher Scientific, our professionals develop critical solutions—and build rewarding careers.
10,000+ employees
Biotechnology, Manufacturing
VIEW COMPANY PROFILE >>
About Customer Service Training Specialist (SEM/SDB)

  Job Description

  Position Summary:

  In this role you are responsible to deliver Electron Microscopy training for mainly internal and occasionally external customers. As a member of a global training team you will encourage and empower learners with highly technical content. Make our learners able to identify, repair and improve the Electron Microscopes used at Thermo Fisher. Service Engineers are our main target audience.

  As a team we are involved in the development of the newest technologies towards a specialize set of jobs skills that needs to be translated into a learning opportunity for the whole company. This is done via practical hands-on training in our labs, remote instruction, leveraging new technologies, video creation and assisting in developing e-learning material. To track individual skills, we use a Skills Passport.

  With the Technical Training department, we will develop close relations with colleagues from Global Tech Support, Customer Service, R&D/PG, Product Engineering, Manufacturing, Product Management and Customer training. You will also handle ad hoc learning events, either in our own training lab or on-site at customer sites.

  Key Responsibilities:

  Deliver interactive hands-on training, both face to face and remote (virtual)Empower trainees to get the maximum value out of the training you provideUse various didactic methods to transfer the knowledge and skills to trainees. Translate sophisticated technical information into actionable knowledge.Mentor trainees with hands-on exercises on Electron MicroscopesProvide constructive feedback to trainees to improve their skills and knowledge.Gain feedback from trainees and improve our trainings based on it.

  People Specification:

  Education:

  Bachelor or master's degree in a technical field such as Electrical engineering, Mechanical engineering, Mechatronics, Physics, or other relevant degree.A didactical education is a huge advantage.

  Personal capabilities:

  Electron Microscopy experience is a huge advantage.Proficient in English, both verbally and in writing, on a business level.Willing and able to travel, up to 40%. (mainly trip to China)Confident in delivering on-the-spot training, even when conditions are challenging.Hands-on mentality, loving high-end technical sophisticated tools and problems.Know how to bring colleagues, learners and engineers to work together in a multifaceted environment.Understand how people learn and capable of imagining yourself as the learner.Self-starter, who is also highly productive when not supervised.Highly communicative on different levels and ability to explain difficult material.Confident to present in front of a larger audience.Energize, empower, encourage, and motivates learners.Open, honest and respectful towards others

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Client Services Representative
I can succeed as a Client Services Representative at Capital Group. As one of our Client Services Representatives, you'll take high-volume inbound phone calls from shareholders, financial professiona
Usher
POSITION Part Time Usher DEPARTMENT Concert Halls SALARY $69.52 per Call (One Call is 4 hours) OVERVIEW Lincoln Center's Guest Experience team seeks highly motivated, customer service-oriented, Part-
Tech Support Engineer 1
Reporting to the Senior Manager of Global Technical Support, the Technical Support Engineer is responsible for assisting customers with support requests from customers and will interact with Cofense
Technical Support Engineer 2
#LI-SL1 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and su
Amazon Locker+ Customer Service Associate
Amazon Locker+ Customer Service Associate Job Overview You're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Lock
International Accounts Manager - Loungefly
Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galax
Customer Service Consumer Affairs, Senior Specialist [HYBRID]
Job Description Join the Clean Energy Revolution Become a Consumer Affairs Senior Specialist in Consumer Affairs at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll w
Internship - Customer Support Engineer (Engineering, Optics or Physics)
Introduction to the job ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient micr
Customer Service Representative - 1st Shift
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environm
Customer Service Representative
Job Description About ASCAP The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than 900,000 songwriters, composers and music publishers, and represe
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved