Home
/
Customer Service
/
Operations Control Manager-Client Services-Global Market Operations
Operations Control Manager-Client Services-Global Market Operations-June 2024
Charlotte
Jun 11, 2026
ABOUT BANK OF AMERICA
Bank of America is a leading financial institution, serving consumers, small businesses, and large corporations with a full range of banking, investing, and other financial products and services.
10,000+ employees
Financial Services
VIEW COMPANY PROFILE >>
About Operations Control Manager-Client Services-Global Market Operations

  Job Description:

  Job Description

  Provides analytical support across multiple Global Market Operations lines of businesses as it pertains to the execution of internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the AML risk culture. Engage COOs across LOBs to ensure the effectiveness of business reporting, metrics and processes are clearly implemented and tested. Work with AML/KYC Services and Business Control regarding changes in BAU processes as a result of changes in policy, systems or regulations

  Assist in the execution of the internal operational process, control, discipline and excellence within the Enterprise Account Management Operation Transformation team, and across multiple lines of businesses within the Bank. Execute horizontal oversight and controls for operational processes to drive adherence to regulations, laws, policies, and standards for AML and Account Closures. Manage & maintain records and documentation. Ensure effective inline quality assurance practices are in place, through the development and implementation of standards, controls, and metrics, and partner with compliance to review the results of independent testing and Corporate Audit results. Contribute to effective reporting and communication routines to achieve enterprise understanding of key issues.

  Responsibilities

  Determination of applicable regulatory requirements related to activities.

  Adoption of processes and controls to comply with applicable laws, rules and regulations and their impact on relevant processes.

  Implementation and active management of procedures and controls to reflect policy requirements.

  Measurement, monitoring and reporting on the effectiveness of the control environment.

  Oversight of the mitigation of risks and remediation control gaps.

  Required Skills

  -Previous Regulatory or Audit Oversight management experience

  - Ability to navigate broad and complex organizations, bring teams together to meet regulatory and audit deliverables.

  - Ability to work under pressure, managing potentially sensitive scenarios within short timeframes.

  - Given the nature of the role, the ability to display flexibility given unpredictability of requests and ability to prioritize accordingly.

  - Strong organizational, planning, communication (written and oral), and presentation skills with pinpoint attention to detail.

  - Proven experience in drafting communications and presentation materials intended for external / senior audiences is essential.

  - Excellent project management skills.

  - Self-starter with the ability to challenge and influence, build trusted relationships, deal constructively with conflict, problem solve / troubleshoot issues for themselves and others, and adapt to a fast-paced environment involving multiple and simultaneous deliverables.

  - Knowledge of enterprise risk framework, enterprise policies, procedures, and standards

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Insurance Services Representative (Commercial Insurance)
Overview This position services the Bank's Insurance division by managing the coverage verification process for each customer. Ensures the accuracy of recorded policies to those received from carrier
Customer Care Representative - Multilingual (English /Spanish/ Portugues/ Swedish / Finnish)
Job Description Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the
Cashier - ASU - Polytechnic
Job Description We?re looking for a ?Cashier? because ?Being Awesome? isn?t a job title we can use. The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything n
Store 390 Customer Engagement Specialist
Company Name: Kroger Stores Position Type: Employee FLSA Status: Non-exempt Position Summary: Provide excellent customer service by acknowledging customers as they enter and exit the store, answering
Float Sales & Service Representative (Teller)
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other cus
BSWH - Patient Services Worker - Ft. Worth
Job Description Patient Services Workers are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-ter
Service Advisor
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Why Choose a Career with the A
Customer Service Representative
Company Name: Roundy's Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experi
Sr. Technical Support Engineer, Focused Services
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Licensed Customer Service and Sales Representative - Gainesville, FL
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the A
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved