DescriptionThis is a Supervisory role that is a level I, II, or III. Your level of experience will dictate your Supervisory status.Plans, organizes, leads, controls, and is responsible for the overall supervision of assigned employees and work within operations group in accordance with department standards, customer contractual agreements, company policies, and company procedures. Leads the unit in the timely, accurate, and efficient processing of customer accounts. Responsible for production, morale, and decision-making for unit.PRINCIPAL RESPONSIBILITIES AND DUTIES:Performs all supervisory responsibilities in accordance with Cass policies and procedures, including but not limited to, unit leadership, wage and PTO administration, payroll processing, training, performance feedback, counseling, and disciplinary actions. Also responsible for interviewing, hiring, transferring, and promoting employees, in consultation with manager.Evaluates unit workload utilizing workflow pools and production reports to coordinate resources, minimize overtime, and maximize throughput.Establishes effective communication as a liaison with department management and client relations to achieve the highest levels of client satisfaction.Identifies system and process problems. Evaluates and tests to provide efficient resolution. Experienced in quality assurance and process improvement methods that improve employee effectiveness, ensure client satisfaction, and promote cost savings.Evaluate client needs and requests for process enhancements using system and process expertise to achieve cost effective outcomes while ensuring client satisfaction. Discerns and communicates alternative solutions to fit existing system framework.Oversees new account implementations and maintains all departmental and client-specific procedures.Develops, generates, and analyzes reports based on departmental goals.Ensures department-level compliance with key company standards of safety, facility maintenance, postings and notifications and other administrative duties as identified and/or directed by managementPerforms special projects and other duties as assigned by management.May be assigned responsibility for overall production, problem solving, and decision making in the manager's absence.KNOWLEDGE AND MINIMUM REQUIREMENTS:Effective leadership and motivational and coaching ability in a production oriented environment.Excellent interpersonal and persuasiveness skills, oral and written communication, organizational, and time management skills.Highly developed problem solving in a technology environment and decision making skills resulting in efficient resolution.Works with minimal supervision.Intermediate and above skill level in Microsoft Office products (Word, Excel, Outlook, and SharePoint). Knowledge of Microsoft Access is preferred.A bachelor's degree in business or related field or equivalent experience plus 4 years supervisory experience in a production oriented environment or five years of supervisory experience in an industry with comparable characteristics as Cass with a high school diploma and some college level business classes, or equivalent experience.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consisten