Customer Service RepresentativeCincinnati, OH, USA * Mason, OH, USAReq #1864Monday, January 8, 2024Who We AreAtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure's Isolator Synergy Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure's AtriClip Left Atrial Appendage Exclusion System products are the most widely sold LAA managementdevices worldwide. AtriCure's Hybrid AF Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure's cryoICE cryoSPHERE probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.We foster a culture of inclusion by embracing diverse experiences and individuals where everyone's authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.This position is a hybrid role (3 days in the Mason Office and 2 days remote). The work hours will be 9am - 6pm.What Impact You Can MakeThe Customer Service Representative is primarily responsible for inventory management (trunk stock) for field-based Sales Representatives. Secondary duties include general support for customers and field-based Sales Representatives as needed.Metrics and reportingPresentations of related data to managementProduces needed information from various reporting systems including Great Plains, Excel, etc.Assists with record keeping and finding more efficient and effective ways to organize and maintain informationProcess improvements and suggestions for automation (where applicable)Provide Tier 1 Technical SupportDraft and proof customer contracts and agreementsHandle phone calls from field personnel and customersResolve customer inquiries and maintain customer relationsOrder processingWhat You BringHigh school diploma or demonstrated equivalent combination of education, training and experience4+ years of previous experience in sales support, customer service, account management, data analytics, business analytics, or other related fieldReporting SkillsIntermediate to Advanced Microsoft Office Skills with emphasis on ExcelExperience in Great Plains (GP) or other ERP systems is an assetOrganization, time management, and attention to detailPresentation skillsMust be able to work independently with minimal supervisionExceptional oral, written, and presentation communication skillsAbility to pass pre-employment drug screen and background checkWhat We Offer in ReturnCompetitive Hourly rateHealth care (medical, dental, vision, health savings account) and wellness programs (onsite fitness center or gym discounts)401K retirement savings plus matchVolunteer Time Off (VTO): We encourage your community and philanthropic involvementExtended Parental LeaveDiscounted Employee Stock Purchase ProgramTuition Reimbursement#LI-KV1#LI-HybridAtriCure has a variety of benefits available for US based employees and their families. Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 20 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more. Corporate-based employees also have full access to our on-site fitness center and cafe