Customer Service Representative Responsibilities:

　　Answer incoming and make outgoing customer telephone calls: Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers

　　Will handle 70+ Calls Per Day (Average handle time is less than 5 minutes per call, then will have 45 seconds to write notes after

　　Educating customer on waste and recycling rules for trash pickup day. (Each contractor is provided 2 binders, that are extremely detailed outlining each city and the garbage/recycling guidelines and city rules).

　　When the customer calls, you just type in the street address number and the city, and then it populates the matches.

　　Assisting customers with Online Login, Billing, Missed Pickups, Trash Can Delivery, Bulk Item Discarding, Hazardous Waste, and more.

　　Types of calls/inquiries they receive: (Troubleshooting, Cancelling auto pay, Refunds, Missed garbage pickup, Order recycling containers, Ordering carts, Setting up new accounts, Billing questions, Moving questions, Pricing on different

　　containers/bins, Order/drop off of bins, Damaged bins, Specific item pickup questions (large branches, large furniture items, etc.)

　　Handling Customer Complaints.

　　Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web

　　Communicate clearly and concisely with on-the-road employees to give instructions and assistance

　　Receive and resolve, within established guidelines, customer questions and concerns

　　Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales

　　Track customer information and concerns and enter data into database

　　Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment

　　Maintain new account files

　　Work with supervisors to ensure that all missed stops and special pick ups are completed daily

　　Provide timely and accurate information regarding missed stops or other customer concerns

　　Generate call-in work orders for drivers

　　Download, distribute and answer all customer inquiries received via email

　　Take web request and process payments by phone

　　Process customer payments via internet and take cash payment’s as needed

　　Enter new subscription residential accounts into system

　　TRAINING SHIFT: M-F 7:45am- 4:00pm

　　Currently held for 3 weeksLunch unpaid, 2 breaks are paid.

　　AFTER TRAINING SHIFT:

　　Monday-Friday 7:45am-5:00pm

　　One hour lunch, two 15 minute breaks

　　Monday-Wednesday are typically their busiest days

　　April-October are their busiest months

　　MUST BE LOGGED IN TAKING CALLS BY 8am

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.