Job Title: Customer Service-International Accounts Specialist

Location: [Saint Louis, MO]

Company Overview:

This company is committed to enhancing the health and happiness of pets through superior nutrition. Our portfolio includes premium brands such as Tiki Pets®, Buddy Biscuits®, Cloud Star®, Dogswell®, and Grizzly®. We distribute our products across North America and in over twenty-five countries worldwide. At the heart of our operations is the philosophy "Better Together," guiding us to deliver high-quality, minimally processed food and supplements tailored to the specific needs of dogs and cats.

Position Summary:

This company is hiring a Customer Service-International Accounts Specialist to manage order processing and customer delivery tracking for our international business units, primarily within Asia, the Middle East, and South America. This role is crucial in ensuring continuous supply and achieving On-Time delivery (ETD Port Date) from our factory network in Thailand. The successful candidate will process requisitions, place purchase orders, expedite shipments, maintain updated purchase order information, and resolve import shipping document issues. A key responsibility is to act as a productive influencer with peers and suppliers while providing quick and sound resolutions to any issues that arise.

Responsibilities:

Process international customer orders, generate commercial invoicing documents, and ensure accurate pricing and discounts.

Generate factory production orders related to international customers and coordinate with the internal Replenishment team to meet delivery deadlines.

Collaborate with International Sales teams on import and customs documentation requirements specific to each country.

Work with Logistics Operations Suppliers to arrange ocean freight transportation and monitor order completions against port delivery deadlines.

Resolve customer issues, propose process improvements to mitigate manual intervention in order processing.

Ensure the smooth setup of new customer accounts and new product offerings in the order processing system.

Lead cross-functional team meetings on order status and progress, and assist in developing customer order workflow processes.

Manage order changes, voids, and other client requests, flagging orders for special billing attention if needed.

Maintain consistent communication with internal and external customers about order processing and shipment tracking.

Regularly update the Open International Order Status report and proactively resolve any issues to avoid delivery delays.

Ensure accurate representation of shipping and delivery dates to provide clear visibility of expected revenue.

Qualifications Needed:

3 to 5 years of experience in Customer Service, Order Management, or a related field, with international export/import experience preferred.

Fluency in Spanish.

Proficiency in dealing with varied international client requirements promptly.

A college degree in a business-related field preferred, along with knowledge of purchasing, logistics, and transportation.

Strong prioritization and organizational skills.

Intermediate proficiency in Microsoft Office, especially Excel.

Excellent verbal and written communication skills, capable of maintaining professional relationships with colleagues and international clients.

Passion for creating positive customer experiences while balancing business needs.

Strong analytical skills, problem resolution capabilities, and statistical knowledge.

Professional acumen to directly engage with international customers.

Ability to work effectively with minimal direction and to accommodate non-office hours to communicate with international team members.

Benefits:

Medical

Dental

Vision

Disability

Life Insurance

401(k)

Paid Time Off

Employee Feed Program

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.