Description

Our client in Penn Hills, PA is hiring for a Customer Care Coordinator to provide exceptional service and support to our clients. This is a full-time, onsite position, Monday - Friday, 8:30AM - 5PM. This is a contract role but does have potential to be contract to hire for the right candidate. There is no guarantee for hire. In this role, you will ensure that all orders are processed accurately and efficiently, ensuring our customers’ needs are met with the highest level of care and professionalism. Your contributions will directly impact the positive experience of our clients, helping them navigate the complexities of medical equipment and services. Pay is depending on experience: $18-$23.

Key Responsibilities

• Answer incoming calls and inquiries, providing timely and professional assistance.

• Process new order intakes efficiently, ensuring accuracy and quick turnaround.

• Schedule evaluations and equipment adjustments with referrals and clients to ensure seamless service.

• Upload order files for Assistive Technology Professionals, ensuring the timely handling of evaluations.

• Review and collect essential order documents, including Functional Mobility Evaluations , Letters of Medical Necessity, and chart notes.

• Keep the team informed with real-time updates on order processing statuses.

• Track and coordinate equipment deliveries to meet scheduled timelines.

• Communicate with clients about coverage, deductibles, and any financial responsibilities.

• Conduct research on related equipment via vendor websites.

• Collect payments for out-of-pocket expenses and process accordingly.

• Reconcile deliveries and transition orders to billing.

• Follow up with clients for necessary medical documents if required.

• Provide monthly delivery forecasts to ensure timely planning and execution.

• Handle physical mailouts, including no-contact letters and delivery paperwork copies.

• Maintain communication with doctors, therapists, and related contacts for smooth service.

• Perform additional duties as needed to support team success.

Requirements

Qualifications, Skills, And Experience

• Required: High School diploma/GED (Associate's degree preferred).

• Experience: Minimum of 3 years of relevant experience in a fast-paced office or customer service environment.

• Strong customer service orientation with a focus on providing a positive, solutions-driven experience.

• Proficiency in Microsoft Office Suite and other tech tools that enhance efficiency.

• Ability to work well in a fast-paced environment, managing multiple tasks and deadlines.

• Strong communication skills, both written and verbal, with a focus on active listening and clear information sharing.

• Ability to problem-solve quickly, assess situations, and make sound decisions independently.

Physical Requirements

• Ability to meet essential functions of the position with reasonable accommodations as necessary.

• Prolonged periods of desk work and computer use.

• Ability to work overtime as needed to meet business demands.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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