Do you enjoy supporting customers solving technical matters? Are you eager to join a company that is dedicated towards global climate efforts enabling a sustainable transition?

　　As our CSSC (Customer Sales Support Center) Application Engineer, you will actively contribute to an efficient, productive, and collaborative CSSC Hub team by providing professional and effective technical advice and quotations to the incoming enquiries. Whilst delivering world class customer service, apply established procedures to provide excellent technical quotations, information, advice, and assistance.

　　Your main responsibilities :

　　Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.

　　Follow up on Customer interactions within set SLA (Service Level Agreement).

　　Process special orders and inquiries in coordination with the suppliers.

　　Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.

　　Identify business opportunities and handover to external sales.

　　Ensure customer master data is updated on portfolio of customers under their responsibility.

　　Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.

　　Support with ad hoc tasks defined by leadership.

　　Customer services through various customer channels i.e. telephone, e-mail, live chat

　　Register all activities with customers in the global CRM tool.

　　Register and promote opportunities in the global CRM tool according to company guidelines.

　　Your background :

　　We imagine that you have:

　　Minimum a Bachelor’s degree in the field of Engineering

　　Sales background would be preferred.

　　Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.

　　Knowledge of business structure, products and key market needs to create a good Customer-centric experience.

　　Demonstrate working knowledge SAP (CRM/SD).

　　Familiarity with MS Office applications.

　　Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).

　　Good communication and networking skills together with the ability to build genuine and trusting relationships with both Internal and External Stakeholders.

　　Excellent written and spoken English.

　　What’s in it for you?

　　Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environmentguided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .

　　In addition, your day-to-day benefits include:

　　Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices whereyou can engage, learn, and have fun with colleagues.

　　On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice

　　Annual bonuses, parental support

　　Access to the modern Grundfos Academy to pursue further both personal and professional development.

　　Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

　　Do you want to learn more?

　　If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

　　To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)

　　We look forward to hearing from you.

　　About Grundfos

　　Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

　　An inclusive team

　　If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

　　Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.