FUNCTION: The Corporate Services Administrative Associate assumes responsibility for the daily servicing of Corporate Services clients, which includes providing prompt resolution to client issues. Exhibits a high degree of customer service skill in all dealings with internal and external customers. Provides comprehensive support for the department and ensures that the Bank is in compliance with local, state and federal regulations.

　　Additionally, this role supports the CS department and is the primary front-facing employee for the building. Provides administrative assistance and coordination for the CS department and is responsible for key functions of applicable areas of the building and associated customer experience.

　　KEY ACCOUNTABILITIES:

　　Understands banking deposit operations processing and maintains knowledge of business deposit products. Develops knowledge of cash management products and services.

　　Uses independent judgment and discretion to identify, prioritize and resolve client-servicing issues.

　　Assists with transitions of new clients to the Bank, focusing on tasks such as check and deposit ticket ordering.

　　Prepares documentation, service agreements and account analysis set up forms for clients.

　　Creates and maintains department sales and activity reports as needed.

　　Identifies referral opportunities for existing clients and refers to appropriate lines of business.

　　Assists with customer training and provides technical support for online banking products including, but not limited to, online banking, ACH, wires, positive pay and remote deposit capture.

　　Maintains a high-level of professionalism and competence when interacting and working with clients

　　Performs a variety of receptionist and administrative duties, such as:

　　Warmly greets visitors, vendors, external and internal customers with enthusiasm and professionalism.

　　Assists with guiding visitors to where they need to go for meetings, etc.

　　Coordinates and assists with scheduling of conference rooms.

　　Attends to general department needs and places supply orders, as needed.

　　Ensures meeting rooms within the department’s responsibility are set up, stocked, and kept clean and organized.

　　Welcomes and warmly assists local vendor relationships as they visit the building—caterers, suppliers, postal services, etc.

　　General:

　　Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to teamwork.

　　Adapts to the requirements of various operational job functions and provides assistance on an as needed basis to supplement team in completion of daily workloads.

　　Works independently when appropriate; is self directed. Also skilled at working within a team on nonrecurring and ongoing projects.

　　Assists in ensuring that the Bank is in compliance with local, state and federal regulations.

　　Conforms to acceptable punctuality/attendance standards as expressed in Employee Handbook.

　　Performs other duties as assigned.

　　Competencies:

　　Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges

　　Teamwork – promotes a team atmosphere, selflessly pitches in, shares information, partners well with others

　　Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve

　　Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad

　　Interpersonal Skills – has good listening skills

　　Productivity – manages time well, handles information flow well, accepts accountability, meets accuracy standards

　　TEAMWORK, KNOWLEDGE/SKILL & EXPERIENCE REQUIREMENTS:

　　Excellent customer service skills. (telephonic, electronic and in person)

　　Cash Management knowledge preferred.

　　Excellent verbal and written communication skills required.

　　Ability to research and solve problems.

　　Polite, but assertive, can do attitude.

　　Extraordinary organizational skills to manage multiple projects.

　　Ability to work independently with minimal direction and also in a strong team atmosphere.

　　Strong listener and questioner.

　　Critical: motivated self starter with the ability to multitask in a fast-paced environment.

　　High school diploma or equivalent required

　　PHYSICAL DEMANDS, CONDITION REQUIREMENTS, & EQUIPMENT USED:

　　General office environment

　　Moderate lifting (to 35 lbs.) required

　　Moderate reaching, walking, sitting and standing required.

　　RELEVANT TECHNOLOGIES & CERTIFICATIONS:

　　General office equipment.External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

　　At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

　　We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

　　At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

　　Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.