Live Your Passion. Add Your Magic.

　　At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

　　We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

　　If you are an internal applicant, please log into Workday and apply for your application to be considered.

　　Please Click Here (https://www.myworkday.com/montage/d/task/1422$1471.htmld) to apply internally.

　　Concierge

　　SUMMARY

　　The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

　　ESSENTIAL FUNCTIONS

　　Job duties include; although are not limited to:

　　Greeting guests with friendly and sincere welcome

　　Providing information and assistance to guests regarding city and hotel attractions or points of interest

　　Booking reservations for guests both within the resort and at outside facilities

　　Properly logging guests requests and performing follow up with guests

　　Familiarizing oneself with each day’s arrival and group activities

　　Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary

　　Ensuring any incoming and outgoing packages are logged and delivered appropriately

　　Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

　　QUALIFICATIONS

　　College degree preferred

　　Minimum of two years’ experience in an upscale hotel preferred

　　Minimum of two years’ experience in customer service

　　Excellent telephone etiquette

　　Exceptional guest recovery skills

　　Excellent organizational and time management skills

　　Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

　　Must possess a positive attitude

　　Must be willing to participate in a learning environment

　　Must integrate company values throughout all interactions

　　Must be able to quickly and effectively adapt to using new software products

　　Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

　　PHYSICAL REQUIREMENTS

　　Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

　　In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

　　At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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