Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00039426You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

　　TEMPORARY POSITIONSummer Internship Position will begin June 1, 2024 and end August 9, 2024 (40 hours per week).PLEASE NOTE:Interns are responsible for their own housing and transportation. We do not offer housing support however, if you live outside of Austin area and need assistance with housing referrals or housing search support, contact us at 512-475-5310.Applications must be filed at:https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00039426tz=GMT-05%3A00About the Comptroller's OfficeInnovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!CultureOur agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Clickhereto see an inside look at the Texas Comptroller's office and clickhereto see a video from the division!General descriptionPerforms entry-level computer systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.Work HoursWork hours are between 6:00AM to 6:00PM, 40-hour week, Monday-Friday. Occasionally work overtime and/or additional hours. Hours may change based on business need. Perform on-call duty on a rotational basis and occasionally work overtime and/or additional hours based on business peaks. Employee must be capable of being onsite within one (1) hour of being called. Hours may change based on business need.Qualifications: Minimum Qualifications Currently enrolled as a Junior or Senior at an accredited four-year college or university, or a recent graduate within one year with a major coursework in Computer Science, Computer Information Systems, Management Information Systems or IT related field. Professional or academic experience in one of the following: --Customer support and/or desktop workstation support. --Imaging/deploying desktop workstation with Windows operating systems. --Deploying software packages to workstations --Hardware/Software updates to workstations or computer related devices.Preferred Qualifications Experience working in a windows environment Experience with a software program to package and distribute software to a windows environment Practical experience working with Hardware in a Windows environment.In this role you will: Assists in providing coordination and planning for the installation, update and removal of hardware, software and equipment. Completes appropriate paperwork for inventory tracking of IT hardware. Provides technical assistance and support for software and hardware problems and for information sharing with Divisions and other Agencies as part of the Technical Support Team. Assists in determining operational, technical and support requirements for the location, installation, operation and maintenance of IT Equipment and systems. Assists in maintaining Hardware, Software and telecom products for the agency. Coordinates with other IT Teams regarding status of assigned service call/tickets, and informs the team supervisor when unable to resolve a customers complaint or request and will escalate the issue to the appropriate team for resolution. Utilizes ServiceNow to formulate descriptions of problems and provide detailed/workable solutions for technical solutions. Installs and updates existing customer approved hardware and software. Answers customer calls. Coordinates, plans, and schedules the installation or training for new and revised hardware, software and mainframe jobs. Ships and receives IT equipment. Assists in researching and integrating Telecom and Desktop Hardware into existing environments. Assists with Printing large jobs in a print pool environment. Assist with reviewing mainframe jobs as they come through the master console. Observes evaluation and recommends actions on testing and certification of software and hardware upgrades. Observes the management and administration desktop hardware and software including planning and coordinating. May assist with upgrades and maintenance activities. Tests new or existing procedures for Help Desk, Operations, deployment of hardware, software and applications using utility programs to effectively meet increasing technology needs. Recommends updates of documentation, statistics, flow charts, Power Point presentations and logistics plans for network and hardware needs. Provides and reviews process and procedures for knowledge base, workstation images, telecom and inventory control system. Observes evaluation of software and hardware to support agency information technology goals and objectives and provides suggestions. Assists with evaluation and offer solutions for the tools used for telecom, including but not limited to web conferencing, VOIP, and teleconferencing. Calling oncall personnel for job abends and relaying information. Performs other related duties as assigned.Veterans:To receive veteran's preference a copy of your DD214 (Member 4) is required.Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.Go tohttp://www.texasskillstowork.com,http://www.onetonline.org,https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/orwww.careeronestop.orgfor assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.Important Notes to the Candidate:Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.Applications submitted through Work In Texas:Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.