Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

　　Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

　　As a Collections Support Analyst in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. 

　　What will you do:

　　Collecting due receivables from portfolio of customers with higher difficulty 

　　Negotiating and building long term business relationships with customers 

　　Customer account maintenance activities e.g. write offs, reconciliation, discount application  

　　Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt 

　　Phone and email contact with customers with focus on phone communication  

　　Supporting other colleagues in addressing difficult cases 

　　Cooperating closely with other teams in order to resolve customer issues (customer service, sales, finance managers)  

　　Reporting and forecasting debt aging, open credits, forecasted cash collected  

　　Customer queries management 

　　Supporting Training Team in performing training and quality activities 

　　Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service

　　What do we expect:

　　Minimum one year experience in Cash Collection process 

　　Very good English and German min. C1  

　　Demonstrated ability to work independently and manage complex cases 

　　Track record of delivering target results on managed portfolio 

　　Track record of proactively supporting other team members or the Team Lead 

　　Excellent communication and interpersonal skills written and oral  

　　Experience in customer service order to cash department 

　　Microsoft Office package

　　Availability to attend the office 2-3 days a week (Hybrid 50%)

　　What we can offer:

　　Using foreign language and new technology solutions daily, cooperating with various global Clients.

　　Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.

　　Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.

　　Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.

　　A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.

　　Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

　　Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

　　Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

　　When applying please enclose the below statement:

　　"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

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　　All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

　　Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

　　Accenture is committed to providing veteran employment opportunities to our service men and women.