The Returns Specialist is responsible for communications with Sales Representatives, Channel Customers, RLCs (THD), Resolutions Team, Finance, and RGA Support

Job Description:

The Returns Specialist is responsible for communications with Sales Representatives, Channel Customers, RLCs (THD), Resolutions Team, Finance, and RGA Support

Duties and Responsibilities

Responsible for creating RMAs for customer satisfaction, 30 dayreturns, and other return orders

Request and issue goodwill credits

Research returns without paperwork using AX to issue credits to the correct customer

Contact sales representatives for offsetting PO’s for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order

Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns

Resolve credit issues in a timely manner

Process RMAs in HJ as needed

Lead and assist the Returns Clerk II

Handle difficult emails in a professional matter

Enter daily production of created RMAs

Update Return Errors daily in a spreadsheet

Assist within the department as needed

Assist with training and leadingthe Returns Clerk II

Use electronic filing

Practice 5S and Safety

Able to react to change effectively and handle other tasks as assigned

Physical Demands

General office environment

Able to work in various temperature conditions

Education and Experience Requirements:

High School or GED diploma required

Excellent organizational skills and time management skillsrequired

Working knowledge in MS Office

High attention to detail

1-2 years of experience using AX

1-2 years in a returns or customer service department

At least a year of experience creating RMAs

Effective verbal and written communication skills are essential and demonstrated computer literacy

Previous training or leadership experience preferred but not required

Requires a high level of attention to detail

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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