problem management specialist iv.

houston , texas

posted today

job details

summary

$48.16 - $53.16 per hour

contract

bachelor degree

category computer and mathematical occupations

reference1061005

job details

job summary:

Role will be responsible to review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root Cause / Resolution for that issue.

location: Houston, Texas

job type: Contract

salary: $48.16 - 53.16 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

The role will be responsible to prepare all applicable IT problems to be presented to the teams involved in the incident. Role will be responsible to provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.

REQUIRED QUALIFICATIONS

Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required.

IT Service Management (ITSM) experience is a must - preferably IT Problem Management.

strong analytical and communication skills are required.

ITILv4 certification is a plus.

Experience with process, policy and metric development is a plus.

Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycle is a plus.

Experience with ServiceNow is a plus.

qualifications:

Experience level: Experienced

Minimum 8 years of experience

Education: Bachelors

skills:

Problem Management

Program ManagementEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.