Description

　　Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

　　This is an excellent opportunity to join one of Amazon’s world-class team of engineers, and work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating and fun working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology principals, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and customer-focused technical innovation.

　　You will be surrounded by a team that are passionate about computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you

　　Learn, Support, and use groundbreaking technologies

　　Interact with engineers from leading technology companies around the world

　　Engage with and solve customers technical issues via phone, chat or email

　　Apply advanced techniques to provide unique solutions to our customers' individual needs

　　Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams

　　Drive customer communication during critical events

　　Write tutorials, how-to videos, and other technical articles for the AWS customer community

　　Our support engineers are also the “voice of the customer” and have a strong voice in to the teams for recurring issues or feature requests.

　　Want to know what’s it like to be a Support at AWS? Take a look!

　　https://www.youtube.com/watch?v=GC3bWcFFZTo

　　About the team

　　About Us

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Work/Life Balance

　　Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seoul, KOR

　　Basic Qualifications

　　Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 7+ years of experience in a technical position

　　5+ years of experience in network/system administration

　　Candidates must have good oral and written communication skills in Korean and English

　　Flexibility to work weekend shifts

　　Preferred Qualifications

　　Experience configuring and troubleshooting software-based (IPsec & SSL) VPN solutions such as Openswan, Libreswan, Strongswan, Quagga, pfSence, Vyatta and/or Windows

　　Experience configuring and troubleshooting hardware VPN devices such as Cisco, Juniper, SonicWall, Fortinet, Checkpoint, Palo Alto and Yamaha

　　Experience managing full application stacks from the OS up through custom applications

　　Demonstrated proficiency in network administration (DNS, BGP, Load Balancing)

　　Understanding of firewall concepts and rules

　　Understanding of hardware or software Load Balancers in a large data center environment

　　Systems administration in Linux/Unix or Windows

　　Excellent network analysis fundamentals and robust troubleshooting skills

　　Strong customer focus and ownership

　　Excellent oral and written communication skills

　　Scripting/Programming experience

　　What if I’m not an expert in all the preferred qualifications listed on the job description?

　　That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

　　아마존은 구성원의 다양성과 포용적 기업정책 및 조직문화를 만들어 가고 있습니다. 아마존은 공정한 기회를 제공하며, 인종, 국적, 성별, 성별정체성, 성적지향, 나이, 보훈, 장애여부 등 업무수행와 관련없는 다양성을 차별하지 않습니다. 관련하여 도움이 필요하시면 연락바랍니다.

　　#aws-korea-koreasupport-ap#AWSKOREA