Description

　　Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS India) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.

　　With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.

　　We are seeking people with strong Database and Linux skills to join growing Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

　　Key job responsibilities

　　Every day will bring new and exciting challenges on the job while you:

　　· Learn and use groundbreaking technologies.

　　· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

　　· Interact with leading engineers around the world.

　　· Partner with Amazon teams in India to help reproduce and resolve customer issues.

　　· Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.

　　· Drive customer communication during critical events.

　　· Drive projects that improve support-related processes and our customers’ technical support experience.

　　· Write tutorials, how-to videos, and other technical articles for the developer community.

　　· Work on critical, highly complex customer problems that may span multiple AWS services

　　A day in the life

　　A day in the life

　　First and foremost this is a customer support role – in The Cloud.

　　· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

　　· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bangalore, KA, IND

　　Basic Qualifications

　　Bachelor's degree OR equivalent experience in a technical position

　　Requires minimum of 2+ yrs experience in Database Administration- Oracle/PostgreSQL (Installation, Configuration, Backup/Recovery, High Availability, Replication, monitoring etc.)

　　DB performance tuning and troubleshooting

　　Basic knowledge on Linux fundamentals

　　Basic knowledge on networking fundamentals

　　Excellent oral and written communication skills

　　Excellent troubleshooting skills with strong customer focus

　　Self-starter who is excited about learning new technologies on a regular basis

　　Preferred Qualifications

　　Experience with DB Query Analyzers, query tuning/slow query optimization etc.

　　Exposure to Virtualization technologies (VMware, Xen, Hypervisor)

　　Prior working experience with AWS - any or all of EC2, S3, EBS, RDS, Dynamo DB

　　Exposure to security concepts and best practices

　　Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network

　　Monitoring/Troubleshooting tools

　　Experience in managing full application stacks from the OS up through custom applications