Description

　　At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

　　The Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

　　The Risk Management Coordinator will:

　　Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing

　　Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels

　　Identify opportunities to eliminate process redundancy

　　Leverage technology and innovation to bring continuous improvement to the operational processes

　　Works effectively in a cross-functional environment

　　Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store

　　Draft SOPs for the team to improve the customer experience and/or internal efficiency

　　Assist team with performance improvement efforts

　　Identifies gaps in controls and processes and escalates to manager

　　Maintain subject matter expertise specific to job functions and general industry awareness

　　Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM

　　Drive root cause analysis of escalations

　　All other duties as assigned

　　Key job responsibilities

　　At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

　　The Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

　　The Risk Management Coordinator will:

　　Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing

　　Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels

　　Identify opportunities to eliminate process redundancy

　　Leverage technology and innovation to bring continuous improvement to the operational processes

　　Works effectively in a cross-functional environment

　　Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store

　　Draft SOPs for the team to improve the customer experience and/or internal efficiency

　　Assist team with performance improvement efforts

　　Identifies gaps in controls and processes and escalates to manager

　　Maintain subject matter expertise specific to job functions and general industry awareness

　　Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM

　　Drive root cause analysis of escalations

　　All other duties as assigned

　　We are open to hiring candidates to work out of one of the following locations:

　　Hyderabad, TS, IND

　　Basic Qualifications

　　Must be fluent in written and verbal communication

　　A passion for reading.

　　Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.

　　Ready to work in 24/7 support model

　　Ability to work in a fast-paced, production-oriented environment.

　　Exceptional level of organizational skills.

　　Possess accountability for executing the self-publishing review to achieve operational goals.

　　Willingness to challenge status quo.

　　Must be able to think creatively and possess strong analytical and problem solving skills.

　　Experience in identifying opportunities to simplify and/or automate complex processes.

　　Educational qualification of Bachelor’s Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)

　　2+ years of work experience

　　Preferred Qualifications

　　Previous publishing experience.

　　Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

　　Strong data analysis tools, using MS excel and similar software

　　Strong technical and analytical aptitude, including some knowledge of statistics.

　　-Experience in digital media and knowledge of the publishing industry is a plus.

　　Fluency in a European languages, Hindi, Arabic, or Japanese (written and verbal) a plus